Accounting and finance

How to become a banking services representative

Official title: Banking services representative

Also called: Banking customer service consultant, Customer service banker, Bank worker

Banking services representatives assist new or existing customers of a bank. They provide information about banking services and lending rates.

Main tasks

Help customers with banking services
Process customer deposits and payments
Process banking transactions and payments
Explain banking rules and procedures
Gather customer personal and financial information
Enter customer information into computer systems
Ask customers questions
Direct customers to the right banking specialist

How to become one

You usually learn on the job to become a banking services representative and a qualification may be useful. You usually don’t need specific NCEA levels for this job, but Level 2 may be useful. Required: to pass a police check. Other requirements: a New Zealand Certificate in Financial Services (Level 5); experience in similar work.

See the full Tahatū profile

Ways in

Certificates and diplomas: Advanced certificates and diplomas in banking and finance. TEC links this job to study in banking and finance. Qualifications: NZ Cert in Financial Services, Cert in Financial Advice. Usually 6 to 11 months. Graduates of these qualifications earn a median $75,000 a year one year after study; 81% are employed one year after (TEC, from Stats NZ IDI data).

Pay · Past change · AI and this job

Most common pay: $73,000 to $107,000 a year (median $87,000), a TEC estimate before tax.
Lower: $59,000 a year · Upper: $131,000 a year
TEC's pay figures are estimates only. TEC says they must not be used to set pay, in pay negotiations or in visa applications.
Change in the number of people doing this job between the 2018 and 2023 Censuses: Increase (TEC). This is past change, not a forecast.
People employed in the group Bank Workers: 9,195 at the 2018 Census and 8,799 at the 2023 Census (-4.3%). Past change, not a forecast.
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Who does this work

About 2,300 people did this job at the 2023 Census (TEC).
In the group Bank Workers, 65% of workers are female (sex at birth, 2023 Census).
Where people in the group Bank Workers work (2023 Census): Auckland 44.1%, Wellington 13.6%, and Canterbury 12.6%.

Questions people ask

How do I become a banking services representative?

How much does a banking services representative earn in New Zealand?

The Tertiary Education Commission estimates median pay at $87,000 a year, before tax. Most common pay is $73,000 to $107,000 a year.

Has the number of people working as a banking services representative grown in New Zealand?

It has grown: TEC records an increase in the number of people doing this job between the 2018 and 2023 Censuses. This is past change, not a forecast.

Will AI change the work of a banking services representative?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

Tertiary Education Commission (Tahatu Career Navigator): Tahatu career ideas: descriptions, tasks, pay estimates, people employed, employment change 2018 to 2023, entry requirements, registration, interest scores (Site scrape 2026-10 (816 career ideas, sitemap lastmod 2026-10-01)), CC BY 4.0, retrieved 4 October 2026
Stats NZ (via Figure.NZ): Census totals by topic for individuals 2013, 2018, 2023 (CEN23_TBT_004): employed by occupation, ANZSCO V1.3, summed to unit group (2023 Census (CEN23_TBT_004)), CC BY 4.0 (Stats NZ), CC BY 3.0 NZ (Figure.NZ), retrieved 4 October 2026
Stats NZ (via Figure.NZ): Census 2023: employed by regional council, occupation (ANZSCO V1.3 unit group) and sex at birth (2023 Census), CC BY 4.0 (Stats NZ), CC BY 3.0 NZ (Figure.NZ), retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

This content is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahatu.govt.nz) and used under the CC BY 4.0 licence. All or some of the information has been modified by Peernovo. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this content.

Qualification information from NZQA, used under CC BY 3.0 NZ.

This work is based on/includes Stats NZ's data which are licensed by Stats NZ for reuse under the Creative Commons Attribution 4.0 International licence. Census data via Figure.NZ.

Includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications.

Sources: Tertiary Education Commission, Tahatū Career Navigator (career ideas, pay estimates, entry requirements and study options, CC BY 4.0, modified by Peernovo); Stats NZ, 2023 Census (via Figure.NZ) and the National Occupation List (CC BY 4.0); NZQA qualification information (CC BY 3.0 NZ); O*NET interest scores (CC BY 4.0); ILO global generative AI exposure index (CC BY 4.0). Links between career ideas and ANZSCO groups, degree fields and broad job groups are Peernovo's.

These results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.

Graduate outcomes: these results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.

Updated 4 October 2026