How to become a medical secretary
Official title: Medical secretary
Also called: Medical administrator, Medical receptionist, Doctor's receptionist, Hospital admissions clerk, Hospital ward clerk
Medical secretaries do administrative and clinical tasks in doctors' offices, hospitals and other health care facilities.
Main tasks
- Schedule patient appointments
- Maintain patient medical records
- Greet patients and visitors
- Answer phone calls and questions
- Direct patients to the right person
- Send medical information and documents
- Share information between healthcare staff
- Prepare medical forms and paperwork
How to become one
You need experience to become a medical secretary and a qualification may be useful. You usually need NCEA Level 3 to do the study or training for this job. Required: experience in similar work. Other requirements: an entry certificate in office administration.
Ways in
- Certificates and diplomas: Entry certificates in office administration. TEC links this job to study in business and management. Qualifications: NZ Cert in Business (Administration and Technology), NZ Cert in Computing (Intermediate User), NZ Cert in Computing (Foundation User). Usually 6 months. Graduates of these qualifications earn a median $46,000 a year one year after study and $52,000 five years after; 44% are employed one year after (TEC, from Stats NZ IDI data).
Pay · Past change
- Most common pay: $53,000 to $79,000 a year (median $64,000), a TEC estimate before tax.
- Upper: $95,000 a year
- TEC's pay figures are estimates only. TEC says they must not be used to set pay, in pay negotiations or in visa applications.
- Change in the number of people doing this job between the 2018 and 2023 Censuses: Steady (TEC). This is past change, not a forecast.
Who does this work
- About 6,000 people did this job at the 2023 Census (TEC).
Related jobs
- Clinical research coordinator
- Health information systems coordinator
- Clinical data manager
- Health promoter
- Medical transcriptionist
- Health data administrator
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Questions people ask
How do I become a medical secretary?
You need experience to become a medical secretary and a qualification may be useful. You usually need NCEA Level 3 to do the study or training for this job. Required: experience in similar work. Other requirements: an entry certificate in office administration.
How much does a medical secretary earn in New Zealand?
The Tertiary Education Commission estimates median pay at $64,000 a year, before tax. Most common pay is $53,000 to $79,000 a year.
Has the number of people working as a medical secretary grown in New Zealand?
It has held steady: TEC records the number of people doing this job as steady between the 2018 and 2023 Censuses. This is past change, not a forecast.
Sources
- Tertiary Education Commission (Tahatu Career Navigator): Tahatu career ideas: descriptions, tasks, pay estimates, people employed, employment change 2018 to 2023, entry requirements, registration, interest scores (Site scrape 2026-10 (816 career ideas, sitemap lastmod 2026-10-01)), CC BY 4.0, retrieved 4 October 2026
This content is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahatu.govt.nz) and used under the CC BY 4.0 licence. All or some of the information has been modified by Peernovo. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this content.
Qualification information from NZQA, used under CC BY 3.0 NZ.
This work is based on/includes Stats NZ's data which are licensed by Stats NZ for reuse under the Creative Commons Attribution 4.0 International licence. Census data via Figure.NZ.
Includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications.
Sources: Tertiary Education Commission, Tahatū Career Navigator (career ideas, pay estimates, entry requirements and study options, CC BY 4.0, modified by Peernovo); Stats NZ, 2023 Census (via Figure.NZ) and the National Occupation List (CC BY 4.0); NZQA qualification information (CC BY 3.0 NZ); O*NET interest scores (CC BY 4.0); ILO global generative AI exposure index (CC BY 4.0). Links between career ideas and ANZSCO groups, degree fields and broad job groups are Peernovo's.
These results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.
Graduate outcomes: these results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.
Updated 4 October 2026