How to become a reservation and ticket agent
Official title: Reservation and ticket agent
Also called: Airline customer service agent, Airline reservations agent, Fares and ticketing consultant, Travel reception clerk, Travel reservation clerk
Reservation and ticket agents make and confirm travel arrangements for passengers and sell transportation tickets.
Main tasks
- Book travel tickets and reservations
- Help people plan their travel
- Provide travel information to customers
- Collect payments and booking fees
- Review customer booking information
- Assist customers with forms
- Send travel updates
- Help passengers with luggage
How to become one
You usually need experience to become a reservation and ticket agent and a qualification may be useful. You usually don’t need specific NCEA levels for this job, but Level 2 may be useful. Other requirements: experience in similar work; a New Zealand Diploma in Tourism and Travel (Level 5).
Ways in
- Certificates and diplomas: Advanced certificates and diplomas in tourism. TEC links this job to study in food tourism and hospitality. Qualifications: NZ Dip in Tourism and Travel, NZ Dip in Adventure Tourism Management. Usually 1 year. Graduates of these qualifications earn a median $46,000 a year one year after study and $57,000 five years after; 67% are employed one year after (TEC, from Stats NZ IDI data).
Pay · Past change
- Most common pay: $61,000 to $95,000 a year (median $77,000), a TEC estimate before tax.
- Upper: $124,000 a year
- TEC's pay figures are estimates only. TEC says they must not be used to set pay, in pay negotiations or in visa applications.
- Change in the number of people doing this job between the 2018 and 2023 Censuses: Decrease (TEC). This is past change, not a forecast.
Who does this work
- About 520 people did this job at the 2023 Census (TEC).
Related jobs
- Gambling manager
- Gambling surveillance officer
- Housekeeping supervisor
- Ticket collector and usher
- Amusement and recreation attendant
- Gambling cashier
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Questions people ask
How do I become a reservation and ticket agent?
You usually need experience to become a reservation and ticket agent and a qualification may be useful. You usually don’t need specific NCEA levels for this job, but Level 2 may be useful. Other requirements: experience in similar work; a New Zealand Diploma in Tourism and Travel (Level 5).
How much does a reservation and ticket agent earn in New Zealand?
The Tertiary Education Commission estimates median pay at $77,000 a year, before tax. Most common pay is $61,000 to $95,000 a year.
Has the number of people working as a reservation and ticket agent grown in New Zealand?
It has shrunk: TEC records a decrease in the number of people doing this job between the 2018 and 2023 Censuses. This is past change, not a forecast.
Sources
- Tertiary Education Commission (Tahatu Career Navigator): Tahatu career ideas: descriptions, tasks, pay estimates, people employed, employment change 2018 to 2023, entry requirements, registration, interest scores (Site scrape 2026-10 (816 career ideas, sitemap lastmod 2026-10-01)), CC BY 4.0, retrieved 4 October 2026
This content is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahatu.govt.nz) and used under the CC BY 4.0 licence. All or some of the information has been modified by Peernovo. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this content.
Qualification information from NZQA, used under CC BY 3.0 NZ.
This work is based on/includes Stats NZ's data which are licensed by Stats NZ for reuse under the Creative Commons Attribution 4.0 International licence. Census data via Figure.NZ.
Includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications.
Sources: Tertiary Education Commission, Tahatū Career Navigator (career ideas, pay estimates, entry requirements and study options, CC BY 4.0, modified by Peernovo); Stats NZ, 2023 Census (via Figure.NZ) and the National Occupation List (CC BY 4.0); NZQA qualification information (CC BY 3.0 NZ); O*NET interest scores (CC BY 4.0); ILO global generative AI exposure index (CC BY 4.0). Links between career ideas and ANZSCO groups, degree fields and broad job groups are Peernovo's.
These results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.
Graduate outcomes: these results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.
Updated 4 October 2026