How to become an iT infrastructure technician
Official title: IT infrastructure technician
Also called: Computer engineering assistant, Computer network technician, Computer systems technician, Computer technician, Information and communications technology (ICT) operations technician, IT operations technician, Network technician, Computer systems technician, IT operations technician
IT infrastructure technician performs routine infrastructure operations and maintenance activities. He/she assists with monitoring infrastructure performance. He/she checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards.
Main tasks
- Answering user inquiries regarding software or hardware operation to resolve problems
- Entering commands and observing system functioning to verify correct operations and detect errors
- Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Overseeing the daily performance of communications and computer systems
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Emulating or reproducing technical problems encountered by users
- Consulting user guides, technical manuals and other documents to research and implement solutions
Ways in
- Apprenticeship: Work-study diploma. Related ITE work-study diplomas: Work-Study Diploma in Data Centre Infrastructure & Operation. You are employed by a company and study at ITE at the same time. Peernovo matched these from course names.
Pay · Outlook · AI and this job
- Median pay: $49,200 a year. The middle half earn $38,400 to $62,988 a year.
- Generative AI could change some tasks in this job, by the ILO's global estimate.
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Questions people ask
How do I become an iT infrastructure technician?
Ways in include: Work-study diploma.
How much does an iT infrastructure technician earn in Singapore?
Median full-time pay is $49,200 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $38,400 to $62,988.
Will AI change the work of an iT infrastructure technician?
Generative AI could change some tasks in this job, by the ILO's global estimate.
Sources
- Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026