Electricity Supply Services Workers

How to become an Electricity Customer Service Officer

Official Chinese title (2022 occupational classification): 供电服务员

Also called: Electricity Account Officer, Power Dispatcher, Electricity Use Inspector, Meter Installer, Rural Power Distribution Officer

Handles customers' electricity accounts, supervises and guides electricity use, and helps with grid control, metering and running rural power networks.

Main tasks

Meeting customers and handling enquiries, advice, complaints, reports, new connections, upgrades and changes of supply
Reading meters, calculating usage and collecting electricity bills
Collecting and processing customers' usage data, analysing meter operation and usage changes and fixing supply faults
Checking customers' electrical safety, orderly use, contract compliance and power quality, catching electricity theft and contract breaches, and monitoring online and auditing on site for problems in sales and service
Installing, replacing, setting up and testing meters and usage data devices and finding wiring errors
Reviewing design documents for customer upgrade works, carrying out midway and completion inspections and connecting supply
Building lines of 10 kV and below on rural networks and installing, running and maintaining distribution equipment
Planning how the grid operates and drawing up plans to keep it running safely, steadily and economically
Directing the operation of equipment in the area, maintaining control centre and station automation equipment and handling faults and incidents
Monitoring substation equipment centrally and helping with system testing, voltage regulation and tracking defects

Ways in

Vocational majors: Higher vocational college (高职专科) major: Distributed Generation and Smart Microgrid Technology (430104). Vocational major 430104 Distributed Generation and Smart Microgrid Technology (分布式发电与智能微电网技术), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向). Example certificates: Photovoltaic Power Station Operation and Maintenance; Substation and Distribution Operation and Maintenance.; Higher vocational college (高职专科) major: Hydropower Station Operation and Intelligent Management (450302). Vocational major 450302 Hydropower Station Operation and Intelligent Management (水电站运行与智能管理), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向). Example certificates: Substation and Distribution Operation and Maintenance.; Secondary vocational school (中职) major: Power Supply and Utilisation Technology (630105). Vocational major 630105 Power Supply and Utilisation Technology (供用电技术), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向). Example certificates: Distribution Line Operation and Maintenance; New Energy Charging Facility Installation and Maintenance.

Pay · AI and this job

Median pay in China: CN¥78,700 a year (2025).
Middle half: CN¥52,400 to CN¥117,500. One in ten earn less than CN¥37,800 and one in ten more than CN¥161,800.
This is the figure for the mid group Electricity, Gas and Water Supply Services Workers, not for this job alone.
National figure: wage prices of enterprise employees from the Ministry of Human Resources and Social Security (MOHRSS) enterprise pay survey. The public sector and the self-employed are not covered.
Guangzhou only: median CN¥90,692 a year (2025), middle half CN¥70,932 to CN¥148,036.
This is the figure for the mid group Electricity, Gas and Water Supply Services Workers, not for this job alone.
Generative AI can do relatively little of this work, by the ILO's global estimate.

Who does this work

The census group Electricity, Gas and Water Supply Services Workers holds 0.31% of everyone employed in China; 18% of its workers are women (2020 Census).
29.7% are under 35, 57.9% are 35 to 54 and 12.4% are 55 or older. The middle age band is 40 to 44.
Census figures for the whole mid group (2020 long-form sample), not for this job alone.

Questions people ask

How do I become an Electricity Customer Service Officer?

Ways in include: Higher vocational college (高职专科) major: Distributed Generation and Smart Microgrid Technology (430104); Higher vocational college (高职专科) major: Hydropower Station Operation and Intelligent Management (450302).

How much does an Electricity Customer Service Officer earn in China?

Across China, the median pay of enterprise employees is CN¥78,700 a year (Ministry of Human Resources and Social Security (MOHRSS), 2025). The public sector and the self-employed are not covered. It is the figure for the mid group Electricity, Gas and Water Supply Services Workers. In Guangzhou alone it is CN¥90,692 a year (2025).

Will AI change the work of an Electricity Customer Service Officer?

Generative AI can do relatively little of this work, by the ILO's global estimate.

Sources

Ministry of Human Resources and Social Security (MOHRSS): 2025 enterprise pay survey information: wage prices of enterprise employees by occupation mid group, and digital occupations (P10 to P90 annual CNY) (2025 (published 2026-07-08)), retrieved 5 October 2026
Guangzhou Human Resources and Social Security Bureau: Guangzhou 2025 labour market wage prices (P10 to P90 annual CNY by occupation) (2025 (enterprise pay survey)), retrieved 4 October 2026
National Bureau of Statistics of China: China Population Census Yearbook 2020, long-form tables 4-6 and 4-7 (employed by occupation mid group, sex, age) (2020 Census long form (10% sample)), retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Sources: Occupational Classification of the People's Republic of China (2022 edition, public consultation draft), Ministry of Human Resources and Social Security, State Administration for Market Regulation and National Bureau of Statistics; Ministry of Human Resources and Social Security, 2025 enterprise pay survey information; Guangzhou Human Resources and Social Security Bureau, 2025 labour market wage prices; National Bureau of Statistics of China (www.stats.gov.cn), 2020 Population Census yearbook; Ministry of Education, vocational education major profiles (2022 revision) and undergraduate major catalogue (2025); Ministry of Human Resources and Social Security, national vocational qualifications catalogue (2021); O*NET interest scores (CC BY 4.0); ILO global generative AI exposure index (CC BY 4.0). Figures processed by Peernovo. English text, translations and the matching of occupations to ISCO-08, majors, degree fields and qualifications by Peernovo.

Descriptions and tasks are Peernovo's own words, written from the facts in the Occupational Classification of the People's Republic of China (2022 edition). Job titles and work types are the classification's own.

Updated 5 October 2026