Tellers, money collectors and related clerks

How to become a bank teller or related clerk

Official title: Bank tellers and related clerks

Also called: Bank teller, Money changer, Post office counter clerk

Bank tellers and related clerks deal directly with clients of banks or post offices in connection with receiving, changing and paying out money, or providing mail services.

Main tasks

Processing customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
Crediting and debiting clients’ accounts
Paying bills and making money transfers on clients’ behalf
Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business
Changing money from one currency to another, as requested by clients
Making records of all transactions and reconciling them with cash balance

Ways in

Qualifications Framework: Vocational Qualifications Pathway: Banking. The Qualifications Framework publishes a Vocational Qualifications Pathway for the Banking industry (銀行業), showing QF-recognised qualifications by level: https://www.hkqf.gov.hk/banking/en/vqp. Link between the industry and this job by Peernovo.

Pay · Outlook · AI and this job

Median pay: HK$19,600 a month
About 455,200 people in 2025, and about 412,000 projected by 2028. (-9.5%)
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Questions people ask

How do I become a bank teller or related clerk?

Ways in include: Vocational Qualifications Pathway: Banking.

Do you need a degree to become a bank teller or related clerk?

Not always. 25% of people in this job hold a bachelor's degree or higher. Ways in include: Vocational Qualifications Pathway: Banking.

Will AI change the work of a bank teller or related clerk?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
Census and Statistics Department (Annual Earnings and Hours Survey): Monthly and hourly wage percentiles by occupational group (5 groups) (Tables 220-23014, 220-23024, 220-23003) (2025 (May to June 2025), released 2026-03-23), retrieved 4 October 2026
Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026