Other sales workers

How to become a contact centre salesperson

Official title: Contact centre salespersons

Also called: Call centre salesperson, Customer contact centre salesperson, Internet salesperson, Telemarketer, Telemarketing salesperson

Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralized premises.

Main tasks

Promoting goods and services by telephone or electronic mail, following scripts and working from lists of contacts
Creating interest in goods and services, and seeking a sale or an agreement to see sales representatives
Arranging processing and dispatch of goods and services, information kits and brochures to customers
Arranging appointments for sales representatives
Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
Reporting competitor activities and issues raised by contacts for attention by managers
Maintaining statistics of calls made and successes achieved
Submitting periodic reports on telemarketing activities and results

Pay · Outlook · AI and this job

Median pay: HK$16,500 a month
About 732,700 people in 2025, and about 740,500 projected by 2028. (+1.1%)
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Questions people ask

Do you need a degree to become a contact centre salesperson?

Usually not. Only 6% of people in this job hold a bachelor's degree or higher.

Will AI change the work of a contact centre salesperson?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
Census and Statistics Department (Annual Earnings and Hours Survey): Monthly and hourly wage percentiles by occupational group (5 groups) (Tables 220-23014, 220-23024, 220-23003) (2025 (May to June 2025), released 2026-03-23), retrieved 4 October 2026
Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026