How to become an information and communications technology service manager
Official title: Information and communications technology service managers
Also called: Application development manager, Chief information officer, Data operations manager, Data processing manager, ICT development manager, Information systems director, Information technology manager (IT manager), Internet service provider, Network manager
Information and communications technology services managers plan, direct and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems, either as the manager of a department or as the general manager of an enterprise or organization that does not have a hierarchy of managers.
Main tasks
- Consulting with users, management, vendors and technicians to assess computing needs and system requirements, and specifying technology to meet those needs
- Formulating and directing information and communication technology (ICT) strategies, policies and plans
- Directing the selection and installation of ICT resources and the provision of user training
- Directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines
- Overseeing the security of ICT systems
- Assigning, reviewing, managing and leading the work of systems analysts, programmers and other computer-related workers
- Evaluating the organization’s technology use and needs and recommending improvements such as hardware and software upgrades
- Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
- Establishing and directing operational and administrative procedures
- Overseeing the selection, training and performance of staff
Ways in
- University: Computing & IT degrees, Offered by 24 universities in Hong Kong
Pay · Outlook · AI and this job
- Median pay: HK$50,000 a month
- About 1,542,900 people in 2025, and about 1,639,100 projected by 2028. (+6.2%)
- Generative AI could change some tasks in this job, by the ILO's global estimate.
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Questions people ask
How do I become an information and communications technology service manager?
Ways in include: Computing & IT degrees.
Do you need a degree to become an information and communications technology service manager?
Usually. 67% of people in this job hold a bachelor's degree or higher.
Will AI change the work of an information and communications technology service manager?
Generative AI could change some tasks in this job, by the ILO's global estimate.
Sources
- Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
- Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
- Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026