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Secretaries (general)

How to become a Secretary

Official title: Secretaries (general)

Also called: Secretary, Typing secretary, Word processing secretary

Secretaries (general) use typewriters, personal computers or other word processing equipment to transcribe correspondence and other documents, check and format documents prepared by other staff, deal with incoming and outgoing mail, screen requests for meetings or appointments, and perform a variety of administrative support tasks.

Main tasks

Pay · Outlook · AI and this job

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Questions people ask

Do you need a degree to become a Secretary?

Usually not. Only 24% of people in this job hold a bachelor's degree or higher.

Will AI change the work of a Secretary?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

Updated 4 October 2026