How to become an iCT business process consultant or business analyst
Official title: ICT business process consultant/business analyst
Also called: Blockchain researcher, Blockchain solutions consultant, Cryptography researcher, Cryptography solutions consultant, Digital services project specialist, Information and communications technology (ICT) business analyst, Information and communications technology (ICT) business process consultant, Information and communications technology (ICT) system analyst, Information technology (IT) business analyst, Information technology (IT) business consultant, Information technology (IT) business intelligence consultant, Information technology (IT) business intelligence specialist
ICT business process consultant/business analyst analyses and designs an organisation’s processes and systems and assesses the business model and its integration with technology. He/she identifies the changes needed for the ICT systems, assesses the impact of the change, captures and documents the requirements and then ensures that these requirements are delivered whilst supporting the business through the implementation process. He/she acts as a liaison between users and technical staff to address IT systems’ questions and issues.
Main tasks
- Consulting with users to formulate and document requirements and with management to ensure agreement on systems principles
- Identifying and analysing business processes, procedures and work practices
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans
- Developing functional specifications for use by systems developers
- Expanding or modifying systems to improve work flow or serve new purposes
- Coordinating and linking the computer systems within an organisation to increase compatibility
Ways in
- University: Computing & IT degrees, Offered by 5 universities in Singapore
- University: Business & Commerce degrees, Offered by 6 universities in Singapore
Pay · Outlook · AI and this job
- Median pay: $102,000 a year. The middle half earn $75,168 to $132,516 a year.
- Generative AI could change some tasks in this job, by the ILO's global estimate.
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Questions people ask
How do I become an iCT business process consultant or business analyst?
Ways in include: Computing & IT degrees; Business & Commerce degrees.
How much does an iCT business process consultant or business analyst earn in Singapore?
Median full-time pay is $102,000 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $75,168 to $132,516.
Will AI change the work of an iCT business process consultant or business analyst?
Generative AI could change some tasks in this job, by the ILO's global estimate.
Sources
- Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026