How to become an iCT service manager

Official title: ICT service manager

Also called: Digital services manager, Electronic data processing manager, Information and communications technology (ICT) information and knowledge manager, Information and communications technology (ICT) operations and support manager, Information and communications technology (ICT) vendor relationship manager, Information technology (IT) business solutions manager, Information technology (IT) service manager, Information technology (IT) support manager, Information technology project manager (IT service), Head of Operations and Support, IT Business Solutions Manager/Digital Services Manager, Operations and Support Manager

ICT service manager plans and directs the information processing activities of the organisation along with coordinating the effective design, implementation and operation of management information systems and applications. He/she oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations, and manages relationships with vendors, if applicable. He/she oversees incident resolution and business continuity plans.

Main tasks

• Consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs
• Formulating and directing information and communication technology (ICT) strategies, policies and plans
• Directing the selection and installation of ICT resources and the provision of user training
• Directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines
• Overseeing the security of ICT systems
• Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers
• Establishing and directing operational and administrative procedures
• Representing the enterprise or organisation at ICT related conventions, seminars and conferences

Ways in

• University: Computing & IT degrees, Offered by 5 universities in Singapore

Pay · Outlook · AI and this job

• Median pay: $114,036 a year. The middle half earn $87,360 to $158,712 a year.
• Generative AI could change some tasks in this job, by the ILO's global estimate.

Related jobs

• Chief product officer
• Chief information officer/Chief technology officer/Chief information security officer
• Software and applications manager
• Network/Communications/Infrastructure manager
• ICT product design manager

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Questions people ask

How do I become an iCT service manager?

Ways in include: Computing & IT degrees.

How much does an iCT service manager earn in Singapore?

Median full-time pay is $114,036 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $87,360 to $158,712.

Will AI change the work of an iCT service manager?

Generative AI could change some tasks in this job, by the ILO's global estimate.

Sources

• Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
• International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026