How to become a support occupations in accommodation, travel and facilities set-up services
Official title: Support occupations in accommodation, travel and facilities set-up services
Also called: Facilities porter, Train service attendant, Hotel guest services attendant, Passenger service attendant - railway, Redcap, Bellhop, Port redcap, Room porter, Lobby porter, Room flipper, Baggage master, Baggage porter
Workers in support occupations in accommodation, travel and facilities set-up services escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.
Main tasks
- Guest service attendants and baggage porters
- Carry luggage for hotel guests, escort incoming guests to their rooms
- Check rooms to ensure they are in order
- Offer information regarding features of rooms, services of hotel and points of interest
- Assist guests with special needs
- Attend to group arrivals and departures
- Receive and deliver items and messages for guests
- Handle guest complaints and requests and maintain luggage storage areas
How to become one
Some secondary school education may be required.
Pay · Outlook
- Median pay: $40,560 a year The middle half earn $34,535 to $50,174.
- About 3,600 people worked in this job in 2023, and about 3,700 are projected by 2033. (+2.8%)
- Projected labour market to 2033: balance.
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Questions people ask
How do I become a support occupations in accommodation, travel and facilities set-up services?
Some secondary school education may be required.
How much does a support occupations in accommodation, travel and facilities set-up services earn in Canada?
Median full-time pay is $40,560 a year (Employment and Social Development Canada (Job Bank)). The middle half earn $34,535 to $50,174.
Is a support occupations in accommodation, travel and facilities set-up services a growing career in Canada?
Yes. Employment is projected to grow 3% by 2033, from about 3,600 to about 3,700 people (Employment and Social Development Canada).
Do you need a degree to become a support occupations in accommodation, travel and facilities set-up services?
Usually not. Only 17% of people in this job hold a bachelor's degree or higher.
Sources
- Statistics Canada: Census 2021: employment by occupation, gender and education (98-10-0449) (2021 Census), Statistics Canada Open Licence, retrieved 2026-10-03
- Statistics Canada: National Occupational Classification (NOC) 2021 (Version 1.0), Open Government Licence - Canada, retrieved 2026-10-03
- Employment and Social Development Canada: Canadian Occupational Projection System (COPS) (2024 to 2033), Open Government Licence - Canada, retrieved 2026-10-03
- Employment and Social Development Canada (Job Bank): Wages by occupation (2025 (revised 2025-11-19)), Open Government Licence - Canada, retrieved 2026-10-03
Updated 2026-10-03