How to become a Crowd Controller

Carries out crowd control duties at entertainment, sporting or recreational venues.

Main tasks

• Monitors and controls the movement and behaviour of crowds at entertainment, sporting or recreational venues
• Checks entrants, issues security passes and provides assistance and guidance to individuals requiring directions or information
• Monitors and operates crowd control equipment, such as barriers and gates
• Ensures compliance with venue rules and regulations
• Identifies and resolves potential conflicts or disturbances within the crowd, including by removing people from the premises
• Responds to and manages emergency situations, including evacuations and first aid
• Maintains accurate records and reports of incidents and activities, which may include keeping count of people entering and exiting the venue

Ways in

• TAFE and VET: Certificate III in Security Operations (CPP31318)
• Licence or registration: Registration or licensing is required.

Pay · Outlook · AI and this job

• Typical full-time pay: $94,536 a year
• About 65,300 people work in this job group now, and about 72,200 are projected by 2035. (+10.6%)
• AI is more likely to help with parts of this job than to do it. Jobs and Skills Australia rates its automation exposure as low.

Related jobs

• Alarm, Security or Surveillance Monitor
• Cash In Transit Officer
• Private Investigator
• Protective Services Officer
• Retail Loss Prevention Officer
• Security Consultant

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Questions people ask

How do I become a Crowd Controller?

Ways in include: Certificate III in Security Operations.

How much does a Crowd Controller earn in Australia?

Median full-time pay is $94,536 a year (Jobs and Skills Australia).

Is a Crowd Controller a growing career in Australia?

Yes. Employment is projected to grow 11% by 2035, from about 65,300 to about 72,200 people (Jobs and Skills Australia).

Do you need a degree to become a Crowd Controller?

Usually not. Only 16% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate III in Security Operations.

Will AI change the work of a Crowd Controller?

AI is more likely to help with parts of this job than to do it. Jobs and Skills Australia rates its automation exposure as low.

Sources

• Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
• Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04