How to become a General Clerk
Performs a range of clerical and administrative tasks.
Main tasks
- Records, prepares, classifies and files information
- Sorts, opens and sends mail
- Copies, sends and files documents
- Prepares routine correspondence and reports
- Maintains office supplies and equipment
- Answers and transfers telephone calls, or takes messages
- Schedules appointments
- Provides information to customers about services
Ways in
- TAFE and VET: Certificate III in Automotive Administration (AUR30116); Certificate III in Business (BSB30120); Certificate III in Government (PSP30122); Certificate II in Automotive Administration (AUR20116); Certificate II in Government (PSP20122); Certificate II in Sport and Recreation (SIS20122); Certificate II in Workplace Skills (BSB20120); Certificate IV in Business (BSB40120)
Pay · Outlook · AI and this job
- Typical full-time pay: $74,776 a year
- About 297,900 people work in this job group now, and about 354,500 are projected by 2035. (+19%)
- Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
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Questions people ask
How do I become a General Clerk?
Ways in include: Certificate III in Automotive Administration; Certificate III in Business.
How much does a General Clerk earn in Australia?
Median full-time pay is $74,776 a year (Jobs and Skills Australia).
Is a General Clerk a growing career in Australia?
Yes. Employment is projected to grow 19% by 2035, from about 297,900 to about 354,500 people (Jobs and Skills Australia).
Do you need a degree to become a General Clerk?
Usually not. Only 23% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate III in Automotive Administration; Certificate III in Business.
Will AI change the work of a General Clerk?
Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04