How to become a Hotel or Motel Receptionist
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Main tasks
- Welcomes guests and checks them in upon arrival
- Provides information to guests about hotel facilities, services and local attractions
- Handles guest enquiries and resolves any issues or complaints
- Takes and processes guest reservations and cancellations
- Handles cash and credit card transactions for guest payments
- Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
- Maintains guest records and updates information in the establishment's booking system
Ways in
- TAFE and VET: Certificate III in Business (BSB30120); Certificate IV in Hospitality (SIT40422); Certificate III in Hospitality (SIT30622); Certificate II in Hospitality (SIT20322); Certificate III in Hospitality (Restaurant Front of House) (SIT30722); Certificate I in Hospitality (SIT10222)
Pay · Outlook · AI and this job
- Typical full-time pay: $63,908 a year
- About 190,100 people work in this job group now, and about 205,800 are projected by 2035. (+8.3%)
- Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
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Questions people ask
How do I become a Hotel or Motel Receptionist?
Ways in include: Certificate III in Business; Certificate IV in Hospitality.
How much does a Hotel or Motel Receptionist earn in Australia?
Median full-time pay is $63,908 a year (Jobs and Skills Australia).
Is a Hotel or Motel Receptionist a growing career in Australia?
Yes. Employment is projected to grow 8% by 2035, from about 190,100 to about 205,800 people (Jobs and Skills Australia).
Do you need a degree to become a Hotel or Motel Receptionist?
Not always. 28% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate III in Business; Certificate IV in Hospitality.
Will AI change the work of a Hotel or Motel Receptionist?
Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04