How to become an ICT Customer Support Officer
Also called: ICT Help Desk Officer, ICT Service Desk Analyst
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.
Main tasks
- Supports customers in resolving technical incidents with computer hardware and software
- Installs and deploys software to meet customer needs
- Diagnoses, troubleshoots and resolves connectivity issues
- Provides basic user training on computer hardware and software
Ways in
- University: Computing & IT degrees, Offered by 39 universities in Australia
- TAFE and VET: Advanced Diploma of Information Technology (ICT60220); Certificate III in Information Technology (ICT30120); Certificate IV in Information Technology (ICT40120); Diploma of Information Technology (ICT50220); Certificate III in Business (BSB30120); Certificate III in Computer Systems Equipment (UEE30220); Certificate III in Electronics and Communications (UEE30920); Certificate III in Telecommunications Technology (ICT30524)
Pay · Outlook · AI and this job
- Typical full-time pay: $87,724 a year
- About 74,800 people work in this job group now, and about 87,800 are projected by 2035. (+17.4%)
- Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Related jobs
- ICT Hardware Technician
- Radiocommunications Technician
- Telecommunications Field Engineer
- Telecommunications Network Designer
- Telecommunications Technical Officer or Technologist
- Web Administrator
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Questions people ask
How do I become an ICT Customer Support Officer?
Ways in include: Computing & IT degrees; Advanced Diploma of Information Technology; Certificate III in Information Technology.
How much does an ICT Customer Support Officer earn in Australia?
Median full-time pay is $87,724 a year (Jobs and Skills Australia).
Is an ICT Customer Support Officer a growing career in Australia?
Yes. Employment is projected to grow 17% by 2035, from about 74,800 to about 87,800 people (Jobs and Skills Australia).
Do you need a degree to become an ICT Customer Support Officer?
Not always. 45% of people in this job hold a bachelor's degree or higher. Ways in include: Computing & IT degrees; Advanced Diploma of Information Technology; Certificate III in Information Technology.
Will AI change the work of an ICT Customer Support Officer?
Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04