ICT Network and Testing Professionals

How to become an ICT Support Engineer

Also called: Support Analyst

Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Main tasks

Diagnoses and resolves technical problems related to hardware, software, networks and systems
Prioritises and triages incoming incidents and service requests to ensure timely response and escalation
Diagnoses functionality errors and faults in systems and programming code to ensure systems perform to specification
Develops, conducts and provides technical guidance and training in application software and operational procedures
Performs system reviews and assessments, and recommends hardware and software strategies and directions

Ways in

University: Computing & IT degrees, Offered by 39 universities in Australia
University: Engineering degrees, Offered by 34 universities in Australia
TAFE and VET: Advanced Diploma of Information Technology (ICT60220); Certificate IV in Telecommunications Network Design (ICT41119); Advanced Diploma of Electronics and Communications Engineering (UEE60220); Certificate III in Information Technology (ICT30120); Certificate III in Telecommunications Technology (ICT30524); Certificate IV in Information Technology (ICT40120); Diploma of Computer Systems Engineering (UEE50122); Diploma of Electronics and Communications Engineering (UEE50520)

Pay · Outlook · AI and this job

Typical full-time pay: $109,980 a year
About 15,600 people work in this job group now, and about 19,500 are projected by 2035. (+25.4%)
Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.

Questions people ask

How do I become an ICT Support Engineer?

Ways in include: Computing & IT degrees; Engineering degrees; Advanced Diploma of Information Technology; Certificate IV in Telecommunications Network Design.

How much does an ICT Support Engineer earn in Australia?

Median full-time pay is $109,980 a year (Jobs and Skills Australia).

Is an ICT Support Engineer a growing career in Australia?

Yes. Employment is projected to grow 25% by 2035, from about 15,600 to about 19,500 people (Jobs and Skills Australia).

Do you need a degree to become an ICT Support Engineer?

Usually. 64% of people in this job hold a bachelor's degree or higher.

Will AI change the work of an ICT Support Engineer?

Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.

Sources

Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04