How to become an Information Officer
Responds to personal, written and telephone enquiries and complaints about the organisation's goods and services, provides information, and refers people to other sources.
Main tasks
- Answers enquiries about goods and services, and provides information about their availability, location, price and related issues
- Responds to enquiries about problems and provides advice
- Records information about enquiries and complaints
- Refers complex enquiries to other sources
Ways in
- TAFE and VET: Certificate II in Information and Cultural Services (CUA20520); Certificate IV in Library and Information Services (BSB40720); Certificate IV in Local Government (LGA40120); Certificate IV in Marketing and Communication (BSB40820); Certificate III in Library and Information Services (BSB30420); Certificate III in Local Government (LGA30120); Certificate II in Local Government (LGA20120); Diploma of Business (BSB50120)
Pay · Outlook · AI and this job
- Typical full-time pay: $76,024 a year
- About 81,800 people work in this job group now, and about 88,600 are projected by 2035. (+8.3%)
- Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
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Questions people ask
How do I become an Information Officer?
Ways in include: Certificate II in Information and Cultural Services; Certificate IV in Library and Information Services.
How much does an Information Officer earn in Australia?
Median full-time pay is $76,024 a year (Jobs and Skills Australia).
Is an Information Officer a growing career in Australia?
Yes. Employment is projected to grow 8% by 2035, from about 81,800 to about 88,600 people (Jobs and Skills Australia).
Do you need a degree to become an Information Officer?
Not always. 28% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate II in Information and Cultural Services; Certificate IV in Library and Information Services.
Will AI change the work of an Information Officer?
Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04