How to become a Medical Receptionist
Greets patients and other clients in a health facility such as a clinic, practice, centre or surgery, and responds to personal, telephone and written enquiries and requests.
Main tasks
- Greets and welcomes patients and clients
- Schedules appointments for patients and manages the appointment calendar
- Assists with billing and payment processes
- Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
- Registers patients by collecting and verifying personal and insurance information
- Coordinates with health care providers to ensure smooth patient flow
- Maintains patient records and ensures confidentiality of patient information
- Provides information to patients regarding clinic policies, procedures and services
- Handles and resolves patient complaints and concerns
Ways in
- TAFE and VET: Certificate III in Business (BSB30120); Certificate III in Health Administration (HLT37315); Certificate IV in Medical Practice Assisting (HLT47715)
Pay · Outlook · AI and this job
- Typical full-time pay: $63,908 a year
- About 190,100 people work in this job group now, and about 205,800 are projected by 2035. (+8.3%)
- Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
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Questions people ask
How do I become a Medical Receptionist?
Ways in include: Certificate III in Business; Certificate III in Health Administration.
How much does a Medical Receptionist earn in Australia?
Median full-time pay is $63,908 a year (Jobs and Skills Australia).
Is a Medical Receptionist a growing career in Australia?
Yes. Employment is projected to grow 8% by 2035, from about 190,100 to about 205,800 people (Jobs and Skills Australia).
Do you need a degree to become a Medical Receptionist?
Usually not. Only 17% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate III in Business; Certificate III in Health Administration.
Will AI change the work of a Medical Receptionist?
Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04