How to become a Customer Service Manager

Official Chinese title (2022 occupational classification): 客户服务管理员

Manages customer service before, during and after sales in a business.

Main tasks

• Planning and building the customer service management system and allocating resources and staff
• Designing and organising customer service activities on site
• Setting service rules and standards for before, during and after sales
• Running customer service training
• Managing and supervising front line service staff
• Researching market trends, customer satisfaction and product quality
• Managing and monitoring customer complaints and looking after customer relationships
• Communicating and negotiating with outside parties for the business, handling crises and protecting its lawful rights
• Designing and drafting customer service clauses in contracts

Ways in

• Vocational majors: Higher vocational college (高职专科) major: Applied Foreign Languages (570208). Vocational major 570208 Applied Foreign Languages (应用外语), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向).; Higher vocational college (高职专科) major: Applied Japanese (570206). Vocational major 570206 Applied Japanese (应用日语), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向).; Higher vocational college (高职专科) major: Applied Vietnamese (570215). Vocational major 570215 Applied Vietnamese (应用越南语), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向).; Higher vocational college (高职专科) major: Business Japanese (570205). Vocational major 570205 Business Japanese (商务日语), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向).; Higher vocational college (高职专科) major: E-commerce (530701). Vocational major 530701 E-commerce (电子商务), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向). Example certificates: Online Store Operations and Promotion; E-commerce Data Analysis; Cross-border E-commerce B2B Data Operations; Livestream E-commerce; Agricultural Products E-commerce Operations.; Higher vocational college (高职专科) major: Marketing (530605). Vocational major 530605 Marketing (市场营销), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向). Example certificates: Economics Professional and Technical Qualification; Digital Marketing Technology Applications; New Media Marketing; Online Store Operations and Promotion; Cross-border E-commerce B2B Data Operations; Call Centre Customer Service and Management.; Higher vocational college (高职专科) major: Mobile Commerce (530703). Vocational major 530703 Mobile Commerce (移动商务), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向). Example certificates: New Media Technology; Livestream E-commerce; Social E-commerce Operations.; Higher vocational college (高职专科) major: Modern Property Management (440703). Vocational major 440703 Modern Property Management (现代物业管理), 3 years. The Ministry of Education's 2022 major profiles list this occupation among those the major prepares students for (职业面向). Example certificates: IoT Smart Home System Integration and Applications; Building Information Modelling (BIM); Digital Residential Brokerage Services.

Pay · AI and this job

• Median pay in China: CN¥49,600 a year (2025).
• Middle half: CN¥36,500 to CN¥67,400. One in ten earn less than CN¥29,000 and one in ten more than CN¥96,600.
• This is the figure for the mid group Leasing and Business Services Workers, not for this job alone.
• National figure: wage prices of enterprise employees from the Ministry of Human Resources and Social Security (MOHRSS) enterprise pay survey. The public sector and the self-employed are not covered.
• Guangzhou only: median CN¥69,713 a year (2025), middle half CN¥54,000 to CN¥97,900.
• Generative AI could change some tasks in this job, by the ILO's global estimate.

Who does this work

• The census group Leasing and Business Services Workers holds 0.92% of everyone employed in China; 29.3% of its workers are women (2020 Census).
• 37.1% are under 35, 43.5% are 35 to 54 and 19.4% are 55 or older. The middle age band is 40 to 44.
• Census figures for the whole mid group (2020 long-form sample), not for this job alone.

Related jobs

• Risk Manager
• Science and Technology Consultant
• Credit Manager
• Business Data Analyst

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Questions people ask

How do I become a Customer Service Manager?

Ways in include: Higher vocational college (高职专科) major: Applied Foreign Languages (570208); Higher vocational college (高职专科) major: Applied Japanese (570206).

How much does a Customer Service Manager earn in China?

Across China, the median pay of enterprise employees is CN¥49,600 a year (Ministry of Human Resources and Social Security (MOHRSS), 2025). The public sector and the self-employed are not covered. It is the figure for the mid group Leasing and Business Services Workers. In Guangzhou alone it is CN¥69,713 a year (2025).

Will AI change the work of a Customer Service Manager?

Generative AI could change some tasks in this job, by the ILO's global estimate.

Sources

• Ministry of Human Resources and Social Security (MOHRSS): 2025 enterprise pay survey information: wage prices of enterprise employees by occupation mid group, and digital occupations (P10 to P90 annual CNY) (2025 (published 2026-07-08)), retrieved 5 October 2026
• Guangzhou Human Resources and Social Security Bureau: Guangzhou 2025 labour market wage prices (P10 to P90 annual CNY by occupation) (2025 (enterprise pay survey)), retrieved 4 October 2026
• National Bureau of Statistics of China: China Population Census Yearbook 2020, long-form tables 4-6 and 4-7 (employed by occupation mid group, sex, age) (2020 Census long form (10% sample)), retrieved 4 October 2026
• International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Sources: Occupational Classification of the People's Republic of China (2022 edition, public consultation draft), Ministry of Human Resources and Social Security, State Administration for Market Regulation and National Bureau of Statistics; Ministry of Human Resources and Social Security, 2025 enterprise pay survey information; Guangzhou Human Resources and Social Security Bureau, 2025 labour market wage prices; National Bureau of Statistics of China (www.stats.gov.cn), 2020 Population Census yearbook; Ministry of Education, vocational education major profiles (2022 revision) and undergraduate major catalogue (2025); Ministry of Human Resources and Social Security, national vocational qualifications catalogue (2021); O*NET interest scores (CC BY 4.0); ILO global generative AI exposure index (CC BY 4.0). Figures processed by Peernovo. English text, translations and the matching of occupations to ISCO-08, majors, degree fields and qualifications by Peernovo.

Descriptions and tasks are Peernovo's own words, written from the facts in the Occupational Classification of the People's Republic of China (2022 edition). Job titles and work types are the classification's own.

Updated 5 October 2026