Information and communications technology operations and user support technicians

How to become an information and communications technology operations technician

Official title: Information and communications technology operations technicians

Also called: Computer operator, Computer peripheral equipment operator, High-speed computer printer operator

Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherals, hardware, software and related computer equipment to ensure optimal performance and identify any problems.

Main tasks

Operating and controlling peripheral and related computer equipment
Entering commands, using computer terminals, and activating controls on computer and peripheral equipment to integrate and operate equipment
Monitoring systems for equipment failure or errors in performance
Notifying supervisors or maintenance technicians of equipment malfunctions
Responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program
Reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and to control settings
Retrieving, separating and sorting program output as needed, and sending data to specified users
Loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators

Ways in

Qualifications Framework: Vocational Qualifications Pathway: Information & Communications Technology. The Qualifications Framework publishes a Vocational Qualifications Pathway for the Information & Communications Technology industry (資訊及通訊科技業), showing QF-recognised qualifications by level: https://www.hkqf.gov.hk/ict/en/vqp. Link between the industry and this job by Peernovo.

Pay · Outlook · AI and this job

Median pay: HK$27,000 a month
About 1,542,900 people in 2025, and about 1,639,100 projected by 2028. (+6.2%)
Generative AI could change some tasks in this job, by the ILO's global estimate.

Questions people ask

How do I become an information and communications technology operations technician?

Ways in include: Vocational Qualifications Pathway: Information & Communications Technology.

Do you need a degree to become an information and communications technology operations technician?

Not always. 47% of people in this job hold a bachelor's degree or higher. Ways in include: Vocational Qualifications Pathway: Information & Communications Technology.

Will AI change the work of an information and communications technology operations technician?

Generative AI could change some tasks in this job, by the ILO's global estimate.

Sources

Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026