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How to become a Car Rental Staff Member

Official title: Car Rental Staff

Also called: Car Rental Branch Staff

Serves customers, checks vehicles and cleans cars when renting them out at a car rental branch.

Main tasks

Workers in this job say university or high school is common. From job tag's survey of people in each job, who could give several answers. It shows what workers see as common, not how many workers hold each level.

How to become one

No particular qualifications or level of education are needed to start, but you need a standard car driving licence. Some new graduates can attend a driving school after joining the company to get their licence. After joining, staff learn the company's rental services and the basics of the job (customer service, checking vehicles, cleaning the branch and cars). Some companies run training at each level, starting with new-staff training and continuing with training for mid-career staff and branch managers. Holding qualifications such as a large vehicle driving licence, automotive mechanic or non-life insurance agent widens the work you can do, so some companies help staff get them. Because the job is mainly customer service, you need good manners of speech, a courteous attitude and a neat appearance, and a real wish to help. Teamwork is also important, as the branch runs as a team. With experience, staff also take on sales to grow revenue and coach other staff. Depending on results and ability, some are promoted to branch manager, then area manager and general manager. Depending on their aptitude and wishes, some move into car-rental-related departments such as vehicle maintenance or sales.

Ways in

Pay · Job openings · AI and this job

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Questions people ask

How do I become a Car Rental Staff Member?

No particular qualifications or level of education are needed to start, but you need a standard car driving licence. Some new graduates can attend a driving school after joining the company to get their licence. After joining, staff learn the company's rental services and the basics of the job (customer service, checking vehicles, cleaning the branch and cars). Some companies run training at each level, starting with new-staff training and continuing with training for mid-career staff and branch managers. Holding qualifications such as a large vehicle driving licence, automotive mechanic or non-life insurance agent widens the work you can do, so some companies help staff get them. Because the job is mainly customer service, you need good manners of speech, a courteous attitude and a neat appearance, and a real wish to help. Teamwork is also important, as the branch runs as a team. With experience, staff also take on sales to grow revenue and coach other staff. Depending on results and ability, some are promoted to branch manager, then area manager and general manager. Depending on their aptitude and wishes, some move into car-rental-related departments such as vehicle maintenance or sales.

How much does a Car Rental Staff Member earn in Japan?

Average annual income in the private sector, bonus included, is ¥4,026,700 (Ministry of Health, Labour and Welfare). The figure is for the wage survey group Other service workers, which covers several jobs.

Do you need a degree to become a Car Rental Staff Member?

Not always. In this job's census occupation group, 26% of workers are university graduates.

Will AI change the work of a Car Rental Staff Member?

Generative AI could change some tasks in this job, by the ILO's global estimate.

Sources

独立行政法人労働政策研究・研修機構（JILPT）作成 職業情報データベース 解説系ダウンロードデータ（IPD_DL_description_7_01.xlsx）ver.7.01 職業情報提供サイト（job tag）より2026年10月4日にダウンロード（https://shigoto.mhlw.go.jp/User/download）を加工して作成

独立行政法人労働政策研究・研修機構（JILPT）作成 職業情報データベース 簡易版数値系ダウンロードデータ（IPD_DL_numeric_7_00.xlsx）ver.7.00 職業情報提供サイト（job tag）より2026年10月4日にダウンロード（https://shigoto.mhlw.go.jp/User/download）を加工して作成

Sources: JILPT Occupational Information Database download data via job tag (解説系 ver.7.01 and 簡易版数値系 ver.7.00, downloaded 4 October 2026), processed by Peernovo; MHLW, Basic Survey on Wage Structure 2025; Statistics Bureau of Japan, 2020 Population Census; MEXT, School Basic Survey 2025; MHLW, Employment Referrals for General Workers (Hello Work statistics). Figures processed by Peernovo. English job names, translations and the matching of jobs to statistical groups, schools and degree fields by Peernovo.

Updated 4 October 2026