Nursing, midwifery and personal care

How to become a support worker

Official title: Support worker

Also called: Community worker, Caregiver, Carer, Home support worker, Disabilities services officer, Family support worker, Residential care officer

Support workers help and support disabled, ill, injured or elderly people with basic activities like eating, personal hygiene and household tasks.

Main tasks

Help elderly, disabled, ill or injured people
Deliver meals and help people eat
Help people shower and with basic hygiene
Assist people with their needs and mobility
Give emotional support to people
Develop plans for programmes and services
Support and communicate with whānau and caregivers
Support patient dignity

How to become one

You usually learn on the job to become a support worker and a qualification may be useful. You usually don’t need specific NCEA levels for this job, but Level 2 may be useful. Required: a driver licence; to pass a police check. Other requirements: a New Zealand Certificate in Health and Wellbeing (Level 2 or 3); a New Zealand Certificate in Health and Wellbeing (Level 4); a First Aid Certificate.

See the full Tahatū profile

Ways in

Certificates and diplomas: Intermediate certificates in community client care. TEC links this job to study in human welfare. Qualifications: NZ Cert in Health and Wellbeing (Social and Community Services), NZ Cert in Health and Wellbeing (Advanced Care and Support). Usually 1 year. Graduates of these qualifications earn a median $52,000 a year one year after study and $53,000 five years after; 62% are employed one year after (TEC, from Stats NZ IDI data).

Pay · Past change · AI and this job

Most common pay: $51,604 to $57,553 a year (median $54,579), a TEC estimate before tax.
Upper: $60,528 a year
TEC shows pay for this job by the hour: median $26.24 an hour.
TEC's pay figures are estimates only. TEC says they must not be used to set pay, in pay negotiations or in visa applications.
Change in the number of people doing this job between the 2018 and 2023 Censuses: Steady (TEC). This is past change, not a forecast.
People employed in the group Aged and Disabled Carers: 9,888 at the 2018 Census and 6,801 at the 2023 Census (-31.2%). Past change, not a forecast.
Generative AI can do relatively little of this work, by the ILO's global estimate.

Who does this work

About 22,000 people did this job at the 2023 Census (TEC).
In the group Aged and Disabled Carers, 84% of workers are female (sex at birth, 2023 Census).
Where people in the group Aged and Disabled Carers work (2023 Census): Auckland 23.6%, Canterbury 15.7%, and Wellington 9.1%.

Questions people ask

How do I become a support worker?

How much does a support worker earn in New Zealand?

The Tertiary Education Commission estimates median pay at $54,579 a year, before tax. Most common pay is $51,604 to $57,553 a year.

Has the number of people working as a support worker grown in New Zealand?

It has held steady: TEC records the number of people doing this job as steady between the 2018 and 2023 Censuses. This is past change, not a forecast.

Will AI change the work of a support worker?

Generative AI can do relatively little of this work, by the ILO's global estimate.

Sources

Tertiary Education Commission (Tahatu Career Navigator): Tahatu career ideas: descriptions, tasks, pay estimates, people employed, employment change 2018 to 2023, entry requirements, registration, interest scores (Site scrape 2026-10 (816 career ideas, sitemap lastmod 2026-10-01)), CC BY 4.0, retrieved 4 October 2026
Stats NZ (via Figure.NZ): Census totals by topic for individuals 2013, 2018, 2023 (CEN23_TBT_004): employed by occupation, ANZSCO V1.3, summed to unit group (2023 Census (CEN23_TBT_004)), CC BY 4.0 (Stats NZ), CC BY 3.0 NZ (Figure.NZ), retrieved 4 October 2026
Stats NZ (via Figure.NZ): Census 2023: employed by regional council, occupation (ANZSCO V1.3 unit group) and sex at birth (2023 Census), CC BY 4.0 (Stats NZ), CC BY 3.0 NZ (Figure.NZ), retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

This content is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahatu.govt.nz) and used under the CC BY 4.0 licence. All or some of the information has been modified by Peernovo. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this content.

Qualification information from NZQA, used under CC BY 3.0 NZ.

This work is based on/includes Stats NZ's data which are licensed by Stats NZ for reuse under the Creative Commons Attribution 4.0 International licence. Census data via Figure.NZ.

Includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications.

Sources: Tertiary Education Commission, Tahatū Career Navigator (career ideas, pay estimates, entry requirements and study options, CC BY 4.0, modified by Peernovo); Stats NZ, 2023 Census (via Figure.NZ) and the National Occupation List (CC BY 4.0); NZQA qualification information (CC BY 3.0 NZ); O*NET interest scores (CC BY 4.0); ILO global generative AI exposure index (CC BY 4.0). Links between career ideas and ANZSCO groups, degree fields and broad job groups are Peernovo's.

These results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.

Graduate outcomes: these results are not official statistics. They have been created for research purposes from the Integrated Data Infrastructure (IDI), which is carefully managed by Stats NZ.

Updated 4 October 2026