How to become a call centre manager
Official title: Call centre manager
Also called: Business call centre manager, Call centre service manager, Business call centre manager
Call centre manager plans, organises and controls the operations of call centres and maintains sound customer relations. He/she sets the objectives of the service per month, week, and day and manages the results obtained in the centre and addresses problems faced in the operations.
Main tasks
- Developing and reviewing policies, programmes and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
Ways in
- University: Business & Commerce degrees, Offered by 6 universities in Singapore
Pay · Outlook · AI and this job
- Median pay: $71,616 a year. The middle half earn $49,368 to $99,720 a year.
- Generative AI could change some tasks in this job, by the ILO's global estimate.
Related jobs
- Customer service manager
- Sales manager
- Business development manager
- Regional sales manager
- Merchandising/Category manager
- Online sales channel manager
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Questions people ask
How do I become a call centre manager?
Ways in include: Business & Commerce degrees.
How much does a call centre manager earn in Singapore?
Median full-time pay is $71,616 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $49,368 to $99,720.
Will AI change the work of a call centre manager?
Generative AI could change some tasks in this job, by the ILO's global estimate.
Sources
- Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026