How to become a Contact Center Information Clerk

Official title: Contact Center Information Clerks

Contact centre and online customer service staff answer questions about an organisation's products and services by telephone, online or other communication channels, and give customers advice and information.

Main tasks

• Handle incoming customer calls and messages
• Identify customer needs and enter them into the computer system, or refer them to other relevant units
• Send letters, information and other documents to customers
• Recommend other products or services to customers

Pay · Outlook · AI and this job

• Average pay: NT$574,000 a year
• Demand for Clerical support jobs is projected at about 1,305,000 in 2024 and about 1,324,000 in 2030. (+1.5%)
• Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Related jobs

• Travel Consultants and Clerks
• Receptionists and Information Counter Clerks
• Telephone Switchboard Operators
• Survey And Market Research Interviewers
• Other Client Information Workers

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Questions people ask

How much does a Contact Center Information Clerk earn in Taiwan?

Average pay is NT$574,000 a year (Ministry of Labor, Department of Statistics).

Is a Contact Center Information Clerk a growing career in Taiwan?

Demand for this job family is projected to change 1.5% from 2024 to 2030 (National Development Council).

Will AI change the work of a Contact Center Information Clerk?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

• Ministry of Labor, Department of Statistics: Occupational Wage Survey (職類別薪資調查) (2025 survey (July 2025 monthly, 2024 annual), released 2026-05-29), Open Government Data License, version 1.0, retrieved 4 October 2026
• National Development Council: Final manpower demand projections by occupation (職業別最終人力需求推估) (2025 to 2030 (base 2024), 13 job families), CC BY 4.0, retrieved 4 October 2026
• International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026