How to become a Telephone Switchboard Operator

Official title: Telephone Switchboard Operators

Telephone switchboard operators operate switchboards in government agencies or public and private organisations and transfer calls.

Main tasks

• Operate telephone switchboards to connect, hold and transfer calls
• Handle telephone enquiries and take messages

Pay · Outlook · AI and this job

• Average pay: NT$484,000 a year
• Demand for Clerical support jobs is projected at about 1,305,000 in 2024 and about 1,324,000 in 2030. (+1.5%)
• Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Related jobs

• Travel Consultants and Clerks
• Receptionists and Information Counter Clerks
• Contact Center Information Clerks
• Survey And Market Research Interviewers
• Other Client Information Workers

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Questions people ask

How much does a Telephone Switchboard Operator earn in Taiwan?

Average pay is NT$484,000 a year (Ministry of Labor, Department of Statistics).

Is a Telephone Switchboard Operator a growing career in Taiwan?

Demand for this job family is projected to change 1.5% from 2024 to 2030 (National Development Council).

Will AI change the work of a Telephone Switchboard Operator?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

• Ministry of Labor, Department of Statistics: Occupational Wage Survey (職類別薪資調查) (2025 survey (July 2025 monthly, 2024 annual), released 2026-05-29), Open Government Data License, version 1.0, retrieved 4 October 2026
• National Development Council: Final manpower demand projections by occupation (職業別最終人力需求推估) (2025 to 2030 (base 2024), 13 job families), CC BY 4.0, retrieved 4 October 2026
• International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026