How to become an Information and Communications Technology User Support Technician
Official title: Information and Communications Technology User Support Technicians
Provides technical support to ICT users, including diagnosing and fixing problems with software, hardware, peripherals, databases and the internet, and helps with system configuration, installation, maintenance and training.
Main tasks
- Answer users' questions about using software or hardware and solve problems
- Enter commands to observe how systems run and detect errors, and confirm that operations are correct
- Install system hardware and software following designs or manuals, and carry out system maintenance
- Monitor the daily running of communications and computer systems, and keep records of communications status, problems, fixes and installations
Ways in
- Technical college: Technical and vocational college programme. Universities of science and technology and junior colleges run departments in related fields: computer use (0611); software and applications development and analysis (0613). Departments in academic year 114 (2025-26): four-year technical bachelor's (四技) 65, two-year technical bachelor's (二技) 18, five-year junior college (五專) 10, two-year junior college (二專) 8. Fields matched to the occupation by Peernovo.; Technician certificate: Computer software applications. National technician skill test (技術士技能檢定) run by the Workforce Development Agency, trade 118 電腦軟體應用. Tested at grade B (乙級), grade C (丙級). Peernovo links this trade to the occupation.
Pay · Outlook · AI and this job
- Average pay: NT$695,000 a year
- Demand for Information and communications technology jobs is projected at about 246,000 in 2024 and about 319,000 in 2030. (+29.7%)
- Generative AI could change some tasks in this job, by the ILO's global estimate.
Related jobs
- Information and Communications Technology Operations Technicians
- Computer Network and Systems Technicians
- Web Technicians
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Questions people ask
How do I become an Information and Communications Technology User Support Technician?
Ways in include: Technical and vocational college programme; Technician certificate: Computer software applications.
How much does an Information and Communications Technology User Support Technician earn in Taiwan?
Average pay is NT$695,000 a year (Ministry of Labor, Department of Statistics).
Is an Information and Communications Technology User Support Technician a growing career in Taiwan?
Demand for this job family is projected to change 29.7% from 2024 to 2030 (National Development Council).
Will AI change the work of an Information and Communications Technology User Support Technician?
Generative AI could change some tasks in this job, by the ILO's global estimate.
Sources
- Ministry of Labor, Department of Statistics: Occupational Wage Survey (職類別薪資調查) (2025 survey (July 2025 monthly, 2024 annual), released 2026-05-29), Open Government Data License, version 1.0, retrieved 4 October 2026
- National Development Council: Final manpower demand projections by occupation (職業別最終人力需求推估) (2025 to 2030 (base 2024), 13 job families), CC BY 4.0, retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026