How to become a customer service manager
Official title: Customer service managers
Also called: Team manager, Business manager, Helpdesk manager, Help desk manager, Aftersales manager, Complaints manager, Call centre manager, After sales manager, Reservations manager, Customer care manager, Telephone area manager, Contact centre manager
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
Main tasks
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints
- Co-ordinates and controls the work of those within customer services departments
- Discusses customer responses with other managers with a view to improving the product or service provided
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users
How to become one
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Ways in
- University: Arts & Humanities degrees, Offered by 27 universities in the UK
- University: Business & Commerce degrees, Offered by 27 universities in the UK
Pay · Outlook
- Median full-time pay: £37,535 a year The middle half earn £30,098 to £51,485.
- About 73,500 people work in this job now, and about 69,800 are projected by 2035. (-5%)
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Questions people ask
How do I become a customer service manager?
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
How much does a customer service manager earn in the UK?
Median full-time pay is £37,535 a year (Office for National Statistics). The middle half earn £30,098 to £51,485.
Is a customer service manager a growing career in the UK?
Employment is projected to fall 5% by 2035, from about 73,500 to about 69,800 people (Department for Education).
Do you need a degree to become a customer service manager?
Not always. 42% of people in this job hold a bachelor's degree or higher. Ways in include: Arts & Humanities degrees; Business & Commerce degrees.
Sources
- Office for National Statistics: Annual Population Survey: employment by occupation (April 2025 to March 2026), OGL v3.0, retrieved 2026-10-03
- Office for National Statistics: SOC 2020 Volume 1: structure and descriptions (2026-08-27 edition), OGL v3.0, retrieved 2026-10-03
- Department for Education: Skills Imperative 2035: employment projections by occupation (2021 to 2035 (Warwick IER / Cambridge Econometrics)), OGL v3.0, retrieved 2026-10-03
- Office for National Statistics: Annual Survey of Hours and Earnings, Table 14 (2025 provisional), OGL v3.0, retrieved 2026-10-03
Updated 2026-10-03
Graduate outcomes: Discover Uni dataset, HESA (www.hesa.ac.uk), licensed under CC BY 4.0 (creativecommons.org/licenses/by/4.0). Aggregated by subject and adapted by Peernovo.