How to become a Concierges
Also called: Activities Concierge, Chef Concierge, Club Concierge, Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Service Concierge
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Main tasks
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
How to become one
Concierges typically need a high school diploma or equivalent to enter the occupation. Once hired, workers typically receive on-the-job training to attain competency.
Typical education to start: High school diploma or equivalent
Read the full guide from the U.S. Bureau of Labor Statistics
Ways in
- Licence: A licence is required in 7 states.
Pay · Outlook · AI and this job
- Median pay: $38,950 a year The middle half earn $35,660 to $47,350.
- About 50,200 people work in this job now, and about 51,500 are projected by 2035. (+2.6%)
- People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.
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Questions people ask
How do I become a Concierges?
Concierges typically need a high school diploma or equivalent to enter the occupation. Once hired, workers typically receive on-the-job training to attain competency.
How much does a Concierges earn in the US?
Median full-time pay is $38,950 a year (U.S. Bureau of Labor Statistics). The middle half earn $35,660 to $47,350.
Is a Concierges a growing career in the US?
Yes. Employment is projected to grow 3% by 2035, from about 50,200 to about 51,500 people (U.S. Bureau of Labor Statistics).
Do you need a degree to become a Concierges?
Usually not. Only 19% of people in this job hold a bachelor's degree or higher.
Will AI change the work of a Concierges?
People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.
Sources
- Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
- U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook (2025-35 edition (published 2026-08-27)), Public domain (BLS); photographs excluded, retrieved 2026-10-03
- U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03
Updated 2026-10-03
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.