How to become a First-Line Supervisor of Office and Administrative Support Workers
Official title: First-Line Supervisors of Office and Administrative Support Workers
Also called: Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager, Office Supervisor, Staff Services Manager
Directly supervise and coordinate the activities of clerical and administrative support workers.
Main tasks
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
How to become one
Typical education to start: High school diploma or equivalent
Pay · Outlook · AI and this job
- Median pay: $69,500 a year The middle half earn $55,950 to $85,090.
- About 1,506,100 people work in this job now, and about 1,507,000 are projected by 2035. (+0.1%)
- People already use generative AI for some of this work. Microsoft Research rates its AI applicability as medium.
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Questions people ask
How much does a First-Line Supervisor of Office and Administrative Support Workers earn in the US?
Median full-time pay is $69,500 a year (U.S. Bureau of Labor Statistics). The middle half earn $55,950 to $85,090.
Is a First-Line Supervisor of Office and Administrative Support Workers a growing career in the US?
Employment is projected to stay about the same by 2035: about 1,506,100 people now and 1,507,000 later (U.S. Bureau of Labor Statistics).
Do you need a degree to become a First-Line Supervisor of Office and Administrative Support Workers?
Not always. 37% of people in this job hold a bachelor's degree or higher.
Will AI change the work of a First-Line Supervisor of Office and Administrative Support Workers?
People already use generative AI for some of this work. Microsoft Research rates its AI applicability as medium.
Sources
- Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
- U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
- U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03
Updated 2026-10-03
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.