Other Office and Administrative Support Workers

How to become an Insurance Claims and Policy Processing Clerk

Official title: Insurance Claims and Policy Processing Clerks

Also called: Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Insurance Analyst, Policy Analyst, Underwriting Assistant

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Main tasks

Prepare insurance claim forms or related documents, and review them for completeness.
Calculate amount of claim.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Review insurance policy to determine coverage.
Process and record new insurance policies and claims.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

How to become one

A high school diploma is typically required for most financial clerk positions. These workers typically learn their job duties through on-the-job training.

Typical education to start: High school diploma or equivalent

Read the full guide from the U.S. Bureau of Labor Statistics

Ways in

Apprenticeship: General Insurance Associate.
Licence: A licence is required in 35 states.

Pay · Outlook · AI and this job

Median pay: $49,230 a year The middle half earn $44,270 to $60,490.
About 239,100 people work in this job now, and about 234,700 are projected by 2035. (-1.9%)
People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Questions people ask

How do I become an Insurance Claims and Policy Processing Clerk?

A high school diploma is typically required for most financial clerk positions. These workers typically learn their job duties through on-the-job training.

How much does an Insurance Claims and Policy Processing Clerk earn in the US?

Median full-time pay is $49,230 a year (U.S. Bureau of Labor Statistics). The middle half earn $44,270 to $60,490.

Is an Insurance Claims and Policy Processing Clerk a growing career in the US?

Employment is projected to stay about the same by 2035: about 239,100 people now and 234,700 later (U.S. Bureau of Labor Statistics).

Do you need a degree to become an Insurance Claims and Policy Processing Clerk?

Not always. 27% of people in this job hold a bachelor's degree or higher. Ways in include: General Insurance Associate.

Will AI change the work of an Insurance Claims and Policy Processing Clerk?

People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Sources

Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Occupational Outlook Handbook (2025-35 edition (published 2026-08-27)), Public domain (BLS); photographs excluded, retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03

Updated 2026-10-03

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.