Service supervisors

How to become a customer and information services supervisor

Official title: Customer and information services supervisors

Also called: Savings supervisor, Tellers supervisor, Call centre supervisor, Contact centre supervisor, Current accounts supervisor, Savings accounts supervisor, Call centre agent supervisor, Customer accounts supervisor, Information clerks supervisor, Safety deposit box supervisor, Customer service clerks supervisor, Savings and credit service supervisor

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

Main tasks

Customer service representatives supervisors - financial services
Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
Examine and verify accuracy of work and authorize routine deposits and withdrawals
Establish work schedules and procedures
Coordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Identify training needs and train workers in job duties and company policies
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work

How to become one

Experience in the occupation supervised is required. Completion of college or industry courses related to financial or customer services may be required.

See the full NOC 2021 profile

Ways in

College or CEGEP: College or CEGEP program. 31% of workers hold a college or other non-degree diploma (Census 2021). Common fields: Business administration, management and operations; Business/commerce, general; Accounting and related services.

Pay · Outlook

Median pay: $60,197 a year The middle half earn $46,878 to $71,000.
About 29,000 people worked in this job in 2023, and about 32,400 are projected by 2033. (+11.7%)
Projected labour market to 2033: balance.

Questions people ask

How do I become a customer and information services supervisor?

Experience in the occupation supervised is required. Completion of college or industry courses related to financial or customer services may be required.

How much does a customer and information services supervisor earn in Canada?

Median full-time pay is $60,197 a year (Employment and Social Development Canada (Job Bank)). The middle half earn $46,878 to $71,000.

Is a customer and information services supervisor a growing career in Canada?

Yes. Employment is projected to grow 12% by 2033, from about 29,000 to about 32,400 people (Employment and Social Development Canada).

Do you need a degree to become a customer and information services supervisor?

Not always. 33% of people in this job hold a bachelor's degree or higher. Ways in include: College or CEGEP program.

Sources

Statistics Canada: Census 2021: employment by occupation, gender and education (98-10-0449) (2021 Census), Statistics Canada Open Licence, retrieved 2026-10-03
Statistics Canada: National Occupational Classification (NOC) 2021 (Version 1.0), Open Government Licence - Canada, retrieved 2026-10-03
Employment and Social Development Canada: Canadian Occupational Projection System (COPS) (2024 to 2033), Open Government Licence - Canada, retrieved 2026-10-03
Employment and Social Development Canada (Job Bank): Wages by occupation (2025 (revised 2025-11-19)), Open Government Licence - Canada, retrieved 2026-10-03

Updated 2026-10-03