How to become a customer and information services representative
Official title: Other customer and information services representatives
Also called: Service adviser, Client service clerk, Bus information clerk, Customer service agent, Customer service clerk, Kiosk information clerk, Price information clerk, Customer relations clerk, Customer service adviser, Maintenance service clerk, Tourist information clerk, Accounts information clerk
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
Main tasks
- Customer services representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications
- Contact centre agents
- Take customer orders for goods or services
How to become one
Completion of secondary school is usually required. Completion of some college or other post-secondary programs may be required. Clerical or sales experience may be required.
Pay · Outlook
- Median pay: $42,900 a year The middle half earn $35,490 to $54,600.
- About 181,700 people worked in this job in 2023, and about 198,100 are projected by 2033. (+9%)
- Projected labour market to 2033: balance.
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Questions people ask
How do I become a customer and information services representative?
Completion of secondary school is usually required. Completion of some college or other post-secondary programs may be required. Clerical or sales experience may be required.
How much does a customer and information services representative earn in Canada?
Median full-time pay is $42,900 a year (Employment and Social Development Canada (Job Bank)). The middle half earn $35,490 to $54,600.
Is a customer and information services representative a growing career in Canada?
Yes. Employment is projected to grow 9% by 2033, from about 181,700 to about 198,100 people (Employment and Social Development Canada).
Do you need a degree to become a customer and information services representative?
Not always. 27% of people in this job hold a bachelor's degree or higher.
Sources
- Statistics Canada: Census 2021: employment by occupation, gender and education (98-10-0449) (2021 Census), Statistics Canada Open Licence, retrieved 2026-10-03
- Statistics Canada: National Occupational Classification (NOC) 2021 (Version 1.0), Open Government Licence - Canada, retrieved 2026-10-03
- Employment and Social Development Canada: Canadian Occupational Projection System (COPS) (2024 to 2033), Open Government Licence - Canada, retrieved 2026-10-03
- Employment and Social Development Canada (Job Bank): Wages by occupation (2025 (revised 2025-11-19)), Open Government Licence - Canada, retrieved 2026-10-03
Updated 2026-10-03