How to become a postal services representative
Official title: Postal services representatives
Also called: Postal wicket clerk, Postal counter clerk, Delivery services clerk, Express mail service clerk, Postal services wicket clerk, Postal clerk - retail services, Lost postal package search clerk, Messenger service representative, Counter clerk - mail and postal services, Shipping clerk - mail and postal services, Volume counter - mail and postal services, Management services clerk - mail and postal services
Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms. They are employed by Canada Post Corporation, courier and parcel express companies and establishments throughout the public and private sectors.
Main tasks
- Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers
- Sell stamps, prepaid mail and courier envelopes and money orders
- Route mail to the proper delivery stream
- Sign or obtain signatures from recipients for registered or special delivery mail and keep records
- Answer inquiries and complete forms regarding change of address, theft or loss of mail
- Record and balance daily transactions
How to become one
Completion of secondary school and some college office administration courses may be required. On-the-job training is required. Physical fitness may be required for some occupations in this unit group.
Pay · Outlook
- Median pay: $39,293 a year The middle half earn $32,955 to $54,522.
- About 10,300 people worked in this job in 2023, and about 10,800 are projected by 2033. (+4.9%)
- Projected labour market to 2033: moderate risk of shortage.
Related jobs
- Customer services representatives - financial institutions
- Other customer and information services representatives
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Questions people ask
How do I become a postal services representative?
Completion of secondary school and some college office administration courses may be required. On-the-job training is required. Physical fitness may be required for some occupations in this unit group.
How much does a postal services representative earn in Canada?
Median full-time pay is $39,293 a year (Employment and Social Development Canada (Job Bank)). The middle half earn $32,955 to $54,522.
Is a postal services representative a growing career in Canada?
Yes. Employment is projected to grow 5% by 2033, from about 10,300 to about 10,800 people (Employment and Social Development Canada).
Do you need a degree to become a postal services representative?
Usually not. Only 17% of people in this job hold a bachelor's degree or higher.
Sources
- Statistics Canada: Census 2021: employment by occupation, gender and education (98-10-0449) (2021 Census), Statistics Canada Open Licence, retrieved 2026-10-03
- Statistics Canada: National Occupational Classification (NOC) 2021 (Version 1.0), Open Government Licence - Canada, retrieved 2026-10-03
- Employment and Social Development Canada: Canadian Occupational Projection System (COPS) (2024 to 2033), Open Government Licence - Canada, retrieved 2026-10-03
- Employment and Social Development Canada (Job Bank): Wages by occupation (2025 (revised 2025-11-19)), Open Government Licence - Canada, retrieved 2026-10-03
Updated 2026-10-03