How to become a Customer Service Manager
Also called: Client Service Manager, Service Manager
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Main tasks
- Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
- Manages and trains staff providing customer services
- Plans and implements after-sales services to handle complaints, refund requests and other feedback
- Liaises with other organisational units, service agents and customers to identify and respond to customer expectations
Ways in
- TAFE and VET: Advanced Diploma of Banking Services Management (FNS60622); Diploma of Automotive Management (AUR50116); Diploma of Business (BSB50120); Advanced Diploma of Financial Licensing Management (FNS60722); Certificate III in Rail Customer Service (TLI33122); Certificate IV in Automotive Management (AUR40116); Certificate IV in Local Government (LGA40120); Certificate IV in Retail Management (SIR40316)
Pay · Outlook · AI and this job
- Typical full-time pay: $114,712 a year
- About 39,500 people work in this job group now, and about 44,800 are projected by 2035. (+13.4%)
- Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Related jobs
- Call or Contact Centre Manager
- Event Manager
- Facilities Manager
- Hair or Beauty Salon Manager
- Fleet Manager
- Railway Station Manager
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Questions people ask
How do I become a Customer Service Manager?
Ways in include: Advanced Diploma of Banking Services Management; Diploma of Automotive Management.
How much does a Customer Service Manager earn in Australia?
Median full-time pay is $114,712 a year (Jobs and Skills Australia).
Is a Customer Service Manager a growing career in Australia?
Yes. Employment is projected to grow 13% by 2035, from about 39,500 to about 44,800 people (Jobs and Skills Australia).
Do you need a degree to become a Customer Service Manager?
Not always. 32% of people in this job hold a bachelor's degree or higher. Ways in include: Advanced Diploma of Banking Services Management; Diploma of Automotive Management.
Will AI change the work of a Customer Service Manager?
Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04