How to become a Railway Station Manager

Organises and controls the operations of a railway station.

Main tasks

• Ensures the safe and efficient daily operations of a railway station
• Reports failures and delays, and takes appropriate action to ensure customers have access to timely, concise and accurate information
• Coordinates and supervises railway station staff, including rostering and training
• Monitors and oversees the maintenance of railway station facilities including platforms, waiting areas and ticketing systems
• Conducts regular inspections of railway station facilities and equipment to identify maintenance needs, and organises repairs as required
• Handles customer enquiries, incidents, complaints and requests for assistance
• Prepares reports on railway station performance, including passenger numbers, revenue and service disruptions

Ways in

• TAFE and VET: Diploma of Rail Operations Management (TLI50621); Certificate IV in Rail Safety Management (TLI42422); Certificate III in Rail Customer Service (TLI33122)

Pay · Outlook · AI and this job

• Typical full-time pay: $137,904 a year
• About 20,000 people work in this job group now, and about 22,500 are projected by 2035. (+12.2%)
• AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Related jobs

• Fleet Manager
• Transport Company Manager
• Call or Contact Centre Manager
• Customer Service Manager
• Event Manager
• Facilities Manager

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Questions people ask

How do I become a Railway Station Manager?

Ways in include: Diploma of Rail Operations Management; Certificate IV in Rail Safety Management.

How much does a Railway Station Manager earn in Australia?

Median full-time pay is $137,904 a year (Jobs and Skills Australia).

Is a Railway Station Manager a growing career in Australia?

Yes. Employment is projected to grow 12% by 2035, from about 20,000 to about 22,500 people (Jobs and Skills Australia).

Do you need a degree to become a Railway Station Manager?

Not always. 25% of people in this job hold a bachelor's degree or higher. Ways in include: Diploma of Rail Operations Management; Certificate IV in Rail Safety Management.

Will AI change the work of a Railway Station Manager?

AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Sources

• Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
• Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04