How to become an ICT Operations Manager

Also called: Application Support Manager, ICT Support Manager

Oversees daily operations of ICT systems and infrastructure in an organisation. Ensures the availability and reliability of servers, networks, hardware and software systems, optimises performance, and coordinates ICT maintenance and upgrades.

Main tasks

• Oversees the design, implementation and maintenance of ICT infrastructure to ensure optimal performance and reliability
• Develops and enforces ICT policies, procedures and standards for efficient operations
• Monitors and analyses system performance, and recommends and implements enhancements as required
• Implements disaster recovery and business continuity plans to ensure that critical ICT systems can be quickly restored in case of a disaster or system failure

Ways in

• University: Computing & IT degrees, Offered by 39 universities in Australia
• TAFE and VET: Advanced Diploma of Information Technology (ICT60220); Diploma of Information Technology (ICT50220)

Pay · Outlook · AI and this job

• Typical full-time pay: $172,120 a year
• About 89,900 people work in this job group now, and about 112,800 are projected by 2035. (+25.5%)
• AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Related jobs

• ICT Project Manager
• ICT Service Delivery Manager
• Chief Information Officer
• Chief Information Security Officer

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Questions people ask

How do I become an ICT Operations Manager?

Ways in include: Computing & IT degrees; Advanced Diploma of Information Technology; Diploma of Information Technology.

How much does an ICT Operations Manager earn in Australia?

Median full-time pay is $172,120 a year (Jobs and Skills Australia).

Is an ICT Operations Manager a growing career in Australia?

Yes. Employment is projected to grow 26% by 2035, from about 89,900 to about 112,800 people (Jobs and Skills Australia).

Do you need a degree to become an ICT Operations Manager?

Usually. 60% of people in this job hold a bachelor's degree or higher.

Will AI change the work of an ICT Operations Manager?

AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Sources

• Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
• Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04