How to become an ICT Service Delivery Manager
Also called: ICT Service Manager, ICT Service Owner
Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.
Main tasks
- Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction
- Develops and oversees an effective communication infrastructure for incident management response and resolution
- Monitors service metrics to ensure performance and quality standards
- May manage relationships with external vendors, negotiate contracts and monitor services
Ways in
- University: Computing & IT degrees, Offered by 39 universities in Australia
- TAFE and VET: Advanced Diploma of Information Technology (ICT60220); Certificate IV in Information Technology (ICT40120); Diploma of Information Technology (ICT50220)
Pay · Outlook · AI and this job
- Typical full-time pay: $172,120 a year
- About 89,900 people work in this job group now, and about 112,800 are projected by 2035. (+25.5%)
- AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.
Related jobs
- ICT Operations Manager
- ICT Project Manager
- Chief Information Officer
- Chief Information Security Officer
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Questions people ask
How do I become an ICT Service Delivery Manager?
Ways in include: Computing & IT degrees; Advanced Diploma of Information Technology; Certificate IV in Information Technology.
How much does an ICT Service Delivery Manager earn in Australia?
Median full-time pay is $172,120 a year (Jobs and Skills Australia).
Is an ICT Service Delivery Manager a growing career in Australia?
Yes. Employment is projected to grow 26% by 2035, from about 89,900 to about 112,800 people (Jobs and Skills Australia).
Do you need a degree to become an ICT Service Delivery Manager?
Usually. 60% of people in this job hold a bachelor's degree or higher.
Will AI change the work of an ICT Service Delivery Manager?
AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04