Miscellaneous Clerical and Administrative Workers

How to become a Mail Clerk

Also called: Mail Officer

Collects, sorts and dispatches mail within an organisation.

Main tasks

Collects, sorts and dispatches incoming mail
Prepares outgoing mail for delivery
Operates mail processing equipment
Maintains mail records
Assists with bulk mailing and special deliveries
Resolves mail delivery issues
Maintains mailroom supplies and equipment

Ways in

TAFE and VET: Certificate III in Business (BSB30120); Certificate III in Accounts Administration (FNS30322)

Pay · Outlook · AI and this job

About 15,500 people work in this job group now, and about 15,300 are projected by 2035. (-1.6%)
AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Questions people ask

How do I become a Mail Clerk?

Ways in include: Certificate III in Business; Certificate III in Accounts Administration.

Is a Mail Clerk a growing career in Australia?

Employment is projected to stay about the same by 2035: about 15,500 people now and 15,300 later (Jobs and Skills Australia).

Do you need a degree to become a Mail Clerk?

Usually not. Only 18% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate III in Business; Certificate III in Accounts Administration.

Will AI change the work of a Mail Clerk?

AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Sources

Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04