How to become a Railways Assistant
Assists with operating and maintaining facilities at a railway station, and selling tickets to passengers.
Main tasks
- Assists rail passengers by providing information regarding train schedules and services, and answering enquiries
- Assists rail passengers with additional needs, such as wheelchair users, or those with large luggage or prams
- Sells tickets to rail passengers and assists with monitoring ticket barriers
- Maintains the cleanliness of railway station facilities, including platforms, waiting areas and restrooms
- Reports any safety hazards or maintenance issues to the appropriate authorities for action
Ways in
- TAFE and VET: Certificate II in Rail Customer Service (TLI22321); Certificate III in Passenger Train Guard (TLI30521); Certificate III in Rail Customer Service (TLI33122); Certificate III in Rail Operations (TLI32821)
Pay · Outlook · AI and this job
- Typical full-time pay: $66,352 a year
- About 21,200 people work in this job group now, and about 22,300 are projected by 2035. (+5.4%)
- AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.
Related jobs
- Rail Guard or Conductor
- Caretaker
- Deck Hand
- Fishing Hand
- Handyperson
- Motor Vehicle Parts and Accessories Fitter (General)
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Questions people ask
How do I become a Railways Assistant?
Ways in include: Certificate II in Rail Customer Service; Certificate III in Passenger Train Guard.
How much does a Railways Assistant earn in Australia?
Median full-time pay is $66,352 a year (Jobs and Skills Australia).
Is a Railways Assistant a growing career in Australia?
Yes. Employment is projected to grow 5% by 2035, from about 21,200 to about 22,300 people (Jobs and Skills Australia).
Do you need a degree to become a Railways Assistant?
Usually not. Only 22% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate II in Rail Customer Service; Certificate III in Passenger Train Guard.
Will AI change the work of a Railways Assistant?
AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04