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Shop assistants

How to become a Mobile Phone Sales Assistant

Also called: Mobile phone shop assistant, Phone shop salesperson

Sells mobile phones (including smartphones), tablets and accessories, and handles contracts.

Main tasks

Workers in this job say university or high school is common. From job tag's survey of people in each job, who could give several answers. It shows what workers see as common, not how many workers hold each level.

How to become one

No particular education or qualification is required to start. After joining, staff usually attend group training on product knowledge, the basics of service and compliance such as keeping personal information confidential, and then do one to two months of on-the-job training in a shop. Serving customers in the shop and at the counter is the core of the job, so you need communication skills, efficient problem solving, the patience to handle all kinds of customer requests and questions, flexible and accurate responses, and presentation skills when making suggestions. Counter work is basically about serving customers, such as signing contracts and selling devices, so as well as a neat appearance and polite language, business manners are needed. With more foreign customers in recent years, some shops need staff who can hold an everyday conversation in another language.

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Questions people ask

How do I become a Mobile Phone Sales Assistant?

No particular education or qualification is required to start. After joining, staff usually attend group training on product knowledge, the basics of service and compliance such as keeping personal information confidential, and then do one to two months of on-the-job training in a shop. Serving customers in the shop and at the counter is the core of the job, so you need communication skills, efficient problem solving, the patience to handle all kinds of customer requests and questions, flexible and accurate responses, and presentation skills when making suggestions. Counter work is basically about serving customers, such as signing contracts and selling devices, so as well as a neat appearance and polite language, business manners are needed. With more foreign customers in recent years, some shops need staff who can hold an everyday conversation in another language.

How much does a Mobile Phone Sales Assistant earn in Japan?

Average annual income in the private sector, bonus included, is ¥3,847,600 (Ministry of Health, Labour and Welfare). The figure is for the wage survey group Shop assistants, which covers several jobs.

Do you need a degree to become a Mobile Phone Sales Assistant?

Usually not. In this job's census occupation group, only 21% of workers are university graduates.

Will AI change the work of a Mobile Phone Sales Assistant?

Generative AI could change some tasks in this job, by the ILO's global estimate.

Sources

独立行政法人労働政策研究・研修機構（JILPT）作成 職業情報データベース 解説系ダウンロードデータ（IPD_DL_description_7_01.xlsx）ver.7.01 職業情報提供サイト（job tag）より2026年10月4日にダウンロード（https://shigoto.mhlw.go.jp/User/download）を加工して作成

独立行政法人労働政策研究・研修機構（JILPT）作成 職業情報データベース 簡易版数値系ダウンロードデータ（IPD_DL_numeric_7_00.xlsx）ver.7.00 職業情報提供サイト（job tag）より2026年10月4日にダウンロード（https://shigoto.mhlw.go.jp/User/download）を加工して作成

Sources: JILPT Occupational Information Database download data via job tag (解説系 ver.7.01 and 簡易版数値系 ver.7.00, downloaded 4 October 2026), processed by Peernovo; MHLW, Basic Survey on Wage Structure 2025; Statistics Bureau of Japan, 2020 Population Census; MEXT, School Basic Survey 2025; MHLW, Employment Referrals for General Workers (Hello Work statistics). Figures processed by Peernovo. English job names, translations and the matching of jobs to statistical groups, schools and degree fields by Peernovo.

Updated 4 October 2026