Information and Record Clerks

How to become a Correspondence Clerk

Official title: Correspondence Clerks

Also called: Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Correspondent, Dispute Resolution Analyst, Dispute Specialist, Office Technician (Office Tech), Technical Clerk

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Main tasks

Maintain files and control records to show correspondence activities.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
Compile data from records to prepare periodic reports.
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Route correspondence to other departments for reply.

How to become one

Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate's degree, depending on the occupation.

Typical education to start: High school diploma or equivalent

Read the full guide from the U.S. Bureau of Labor Statistics

Pay · Outlook · AI and this job

Median pay: $46,800 a year The middle half earn $38,610 to $56,090.
About 4,800 people work in this job now, and about 4,500 are projected by 2035. (-5.6%)
People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Questions people ask

How do I become a Correspondence Clerk?

How much does a Correspondence Clerk earn in the US?

Median full-time pay is $46,800 a year (U.S. Bureau of Labor Statistics). The middle half earn $38,610 to $56,090.

Is a Correspondence Clerk a growing career in the US?

Employment is projected to fall 6% by 2035, from about 4,800 to about 4,500 people (U.S. Bureau of Labor Statistics).

Do you need a degree to become a Correspondence Clerk?

Usually not. Only 24% of people in this job hold a bachelor's degree or higher.

Will AI change the work of a Correspondence Clerk?

People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Sources

Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Occupational Outlook Handbook (2025-35 edition (published 2026-08-27)), Public domain (BLS); photographs excluded, retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03

Updated 2026-10-03

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.