How to become a First-Line Supervisor of Gambling Services Workers

Official title: First-Line Supervisors of Gambling Services Workers

Also called: Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss, Pit Supervisor, Slot Floor Person, Slot Shift Manager, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Main tasks

• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Perform paperwork required for monetary transactions.
• Respond to and resolve patrons' complaints.
• Greet customers and ask about the quality of service they are receiving.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitor payment of hand-delivered jackpots to ensure promptness.

How to become one

Gambling jobs typically require a high school diploma or equivalent to enter. Some employers require gambling managers to have a college degree. In addition, all gambling services workers must have excellent customer-service skills.

Typical education to start: High school diploma or equivalent

Read the full guide from the U.S. Bureau of Labor Statistics

Ways in

• Licence: A licence is required in 8 states.

Pay · Outlook · AI and this job

• Median pay: $63,820 a year The middle half earn $51,340 to $75,770.
• About 27,200 people work in this job now, and about 28,100 are projected by 2035. (+3.5%)
• People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Related jobs

• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
• First-Line Supervisors of Personal Service Workers

Not sure this is for you? Take the 2-minute career quiz

Questions people ask

How do I become a First-Line Supervisor of Gambling Services Workers?

Gambling jobs typically require a high school diploma or equivalent to enter. Some employers require gambling managers to have a college degree. In addition, all gambling services workers must have excellent customer-service skills.

How much does a First-Line Supervisor of Gambling Services Workers earn in the US?

Median full-time pay is $63,820 a year (U.S. Bureau of Labor Statistics). The middle half earn $51,340 to $75,770.

Is a First-Line Supervisor of Gambling Services Workers a growing career in the US?

Yes. Employment is projected to grow 4% by 2035, from about 27,200 to about 28,100 people (U.S. Bureau of Labor Statistics).

Do you need a degree to become a First-Line Supervisor of Gambling Services Workers?

Usually not. Only 21% of people in this job hold a bachelor's degree or higher.

Will AI change the work of a First-Line Supervisor of Gambling Services Workers?

People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Sources

• Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
• U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
• U.S. Bureau of Labor Statistics: Occupational Outlook Handbook (2025-35 edition (published 2026-08-27)), Public domain (BLS); photographs excluded, retrieved 2026-10-03
• U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03

Updated 2026-10-03

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.