Supervisors of Personal Care and Service Workers

How to become a First-Line Supervisor of Personal Service Workers

Official title: First-Line Supervisors of Personal Service Workers

Also called: Adult Family Home Program Manager, Aquatics Supervisor, Bar and Restaurant Manager, Clinical Care Coordinator, Clinical Coordinator, Clinical Services Program Manager, Direct Care Supervisor, Housekeeping Supervisor, Resident Care Supervisor

Supervise and coordinate activities of personal service workers.

Main tasks

Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Recruit and hire staff members.
Resolve customer complaints regarding worker performance or services rendered.
Take disciplinary action to address performance problems.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Investigate employee complaints and resolve problems following management rules and regulations.

How to become one

Typical education to start: High school diploma or equivalent

Pay · Outlook · AI and this job

Median pay: $48,590 a year The middle half earn $39,050 to $61,100.
About 122,500 people work in this job now, and about 130,200 are projected by 2035. (+6.3%)
People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Questions people ask

How much does a First-Line Supervisor of Personal Service Workers earn in the US?

Median full-time pay is $48,590 a year (U.S. Bureau of Labor Statistics). The middle half earn $39,050 to $61,100.

Is a First-Line Supervisor of Personal Service Workers a growing career in the US?

Yes. Employment is projected to grow 6% by 2035, from about 122,500 to about 130,200 people (U.S. Bureau of Labor Statistics).

Do you need a degree to become a First-Line Supervisor of Personal Service Workers?

Usually not. Only 21% of people in this job hold a bachelor's degree or higher.

Will AI change the work of a First-Line Supervisor of Personal Service Workers?

People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Sources

Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03

Updated 2026-10-03

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.