How to become a First-Line Supervisor of Non-Retail Sales Workers
Official title: First-Line Supervisors of Non-Retail Sales Workers
Also called: Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Main tasks
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
How to become one
Typical education to start: High school diploma or equivalent
Pay · Outlook · AI and this job
- Median pay: $87,520 a year The middle half earn $63,940 to $122,050.
- About 311,900 people work in this job now, and about 313,600 are projected by 2035. (+0.5%)
- People already use generative AI for some of this work. Microsoft Research rates its AI applicability as medium.
Related jobs
Not sure this is for you? Take the 2-minute career quiz
Questions people ask
How much does a First-Line Supervisor of Non-Retail Sales Workers earn in the US?
Median full-time pay is $87,520 a year (U.S. Bureau of Labor Statistics). The middle half earn $63,940 to $122,050.
Is a First-Line Supervisor of Non-Retail Sales Workers a growing career in the US?
Employment is projected to stay about the same by 2035: about 311,900 people now and 313,600 later (U.S. Bureau of Labor Statistics).
Do you need a degree to become a First-Line Supervisor of Non-Retail Sales Workers?
Not always. 44% of people in this job hold a bachelor's degree or higher.
Will AI change the work of a First-Line Supervisor of Non-Retail Sales Workers?
People already use generative AI for some of this work. Microsoft Research rates its AI applicability as medium.
Sources
- Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
- U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
- U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03
Updated 2026-10-03
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.