How to become a Bank Officer

Performs a range of duties for a bank, building society, credit union or other financial institution in person, over the phone or online, including customer service, cash reconciliations, loans and other services.

Main tasks

• Identifies customer needs and responds to customer enquiries on banking products, policies and services
• Assists customers with opening and closing accounts, updating account information, preparing documentation and online banking
• Ensures customers' forms are filled in correctly and checks customer identification documents
• Verifies records and receipts, reconciles cash balances, and identifies unusual transactions and behaviour
• Processes applications and payments of loans and mortgages, credit cards, term deposits, saving accounts and international money transfers
• Explains and promotes bank services and products to customers and refers them to appropriate financial services

Ways in

• University: Business & Commerce degrees, Offered by 39 universities in Australia
• TAFE and VET: Advanced Diploma of Banking Services Management (FNS60622); Certificate IV in Banking Services (FNS42022); Certificate IV in Financial Services (FNS41820); Diploma of Banking Services Management (FNS50922); Diploma of Accounting (FNS50222); Certificate III in Accounts Administration (FNS30322); Certificate III in Business (BSB30120); Certificate III in Financial Services (FNS30122)

Pay · Outlook · AI and this job

• Typical full-time pay: $83,720 a year
• About 42,300 people work in this job group now, and about 45,800 are projected by 2035. (+8.4%)
• Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.

Related jobs

• Credit or Loans Officer
• Business Broker
• Commodities Trader
• Finance Broker
• Insurance Broker
• Insurance Consultant

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Questions people ask

How do I become a Bank Officer?

Ways in include: Business & Commerce degrees; Advanced Diploma of Banking Services Management; Certificate IV in Banking Services.

How much does a Bank Officer earn in Australia?

Median full-time pay is $83,720 a year (Jobs and Skills Australia).

Is a Bank Officer a growing career in Australia?

Yes. Employment is projected to grow 8% by 2035, from about 42,300 to about 45,800 people (Jobs and Skills Australia).

Do you need a degree to become a Bank Officer?

Not always. 39% of people in this job hold a bachelor's degree or higher. Ways in include: Business & Commerce degrees; Advanced Diploma of Banking Services Management; Certificate IV in Banking Services.

Will AI change the work of a Bank Officer?

Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.

Sources

• Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
• Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04