How to become an ICT Account Manager

Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.

Main tasks

• Develops and manages lists of prospective clients to establish client relationships and sales opportunities
• Develops and maintains key accounts and portfolio plans
• Acquires and updates knowledge of ICT goods, services and market conditions to differentiate from competition and maximise business opportunities
• Engages with clients to understand their requirements and explain the ICT goods and services that meet their needs
• Engages with existing and prospective clients to promote relevant ICT goods and services
• Follows up with clients to ensure their satisfaction with provided ICT goods and services, and resolves problems that arise
• Coordinates the preparation and presentation of ICT sales reports, proposals and tenders

Ways in

• University: Computing & IT degrees, Offered by 39 universities in Australia
• TAFE and VET: Advanced Diploma of Information Technology (ICT60220); Certificate III in Business to Business Sales (SIR30316)

Pay · Outlook · AI and this job

• Typical full-time pay: $104,156 a year
• About 17,200 people work in this job group now, and about 21,200 are projected by 2035. (+23.1%)
• Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.

Related jobs

• ICT Sales Representative
• Sales Representative (Industrial Products)
• Sales Representative (Medical and Pharmaceutical Products)

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Questions people ask

How do I become an ICT Account Manager?

Ways in include: Computing & IT degrees; Advanced Diploma of Information Technology; Certificate III in Business to Business Sales.

How much does an ICT Account Manager earn in Australia?

Median full-time pay is $104,156 a year (Jobs and Skills Australia).

Is an ICT Account Manager a growing career in Australia?

Yes. Employment is projected to grow 23% by 2035, from about 17,200 to about 21,200 people (Jobs and Skills Australia).

Do you need a degree to become an ICT Account Manager?

Not always. 57% of people in this job hold a bachelor's degree or higher. Ways in include: Computing & IT degrees; Advanced Diploma of Information Technology; Certificate III in Business to Business Sales.

Will AI change the work of an ICT Account Manager?

Many tasks in this job could be automated by AI. Jobs and Skills Australia rates its automation exposure as high.

Sources

• Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
• Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04