How to become an ICT Sales Assistant

Sells computing and telecommunications-related goods and services in a retail or wholesale establishment.

Main tasks

• Assists customers in selecting and purchasing computing and telecommunications products
• Provides information and advice on the features and benefits of different computing and telecommunications products
• Demonstrates the use of computing and telecommunications products to customers
• Processes sales transactions, and handles cash and credit card payments
• Maintains knowledge of current and upcoming computing and telecommunications products and technologies
• Tracks online stock levels, and stocks and replenishes computing and telecommunications products on the sales floor
• Handles customer enquiries and resolves issues or complaints
• Maintains accurate records of sales and customer interactions

Ways in

• University: Computing & IT degrees, Offered by 39 universities in Australia
• TAFE and VET: Certificate III in Business to Business Sales (SIR30316); Certificate III in Retail (SIR30216)

Pay · Outlook · AI and this job

• Typical full-time pay: $61,256 a year
• About 16,000 people work in this job group now, and about 17,300 are projected by 2035. (+8.1%)
• AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Related jobs

• Motor Vehicle Parts Interpreter
• Sales Assistant (General)
• Community Pharmacy Sales Assistant
• Motor Vehicle or Caravan Salesperson
• Retail Supervisor
• Service Station Attendant

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Questions people ask

How do I become an ICT Sales Assistant?

Ways in include: Computing & IT degrees; Certificate III in Business to Business Sales; Certificate III in Retail.

How much does an ICT Sales Assistant earn in Australia?

Median full-time pay is $61,256 a year (Jobs and Skills Australia).

Is an ICT Sales Assistant a growing career in Australia?

Yes. Employment is projected to grow 8% by 2035, from about 16,000 to about 17,300 people (Jobs and Skills Australia).

Do you need a degree to become an ICT Sales Assistant?

Not always. 38% of people in this job hold a bachelor's degree or higher. Ways in include: Computing & IT degrees; Certificate III in Business to Business Sales; Certificate III in Retail.

Will AI change the work of an ICT Sales Assistant?

AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.

Sources

• Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
• Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04

Updated 2026-10-04