How to become a Personal Shopper

Also called: Online Shopper

Receives orders from customers and selects goods to fill orders, preparing them for pick up or delivery to customers.

Main tasks

• Receives customer orders or specifications via appointment, phone or online
• Reviews orders and selects appropriate goods from a retail establishment or wholesaler
• Assesses chosen products for quality
• Packages goods to prepare for delivery or pickup
• Reports unsatisfactory and out of stock goods, and selects substitutions
• Adheres to a specified budget, and records amount owed by customer for later transaction or verifies successful online payment

Ways in

• TAFE and VET: Certificate III in Business (BSB30120); Certificate III in Interior Decoration Retail Services (MSF31018); Certificate III in Retail (SIR30216); Certificate II in Retail Cosmetics (SHB20121); Certificate II in Retail Services (SIR20216); Certificate I in Retail Services (SIR10116)

Pay · Outlook

• Typical full-time pay: $70,876 a year
• About 7,300 people work in this job group now, and about 7,500 are projected by 2035. (+3.8%)

Related jobs

• Entertainment Venue Attendant
• Merchandise Planner
• Reservations Agent
• Retail Buyer

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Questions people ask

How do I become a Personal Shopper?

Ways in include: Certificate III in Business; Certificate III in Interior Decoration Retail Services.

How much does a Personal Shopper earn in Australia?

Median full-time pay is $70,876 a year (Jobs and Skills Australia).

Is a Personal Shopper a growing career in Australia?

Yes. Employment is projected to grow 4% by 2035, from about 7,300 to about 7,500 people (Jobs and Skills Australia).

Do you need a degree to become a Personal Shopper?

Usually not. Only 19% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate III in Business; Certificate III in Interior Decoration Retail Services.

Sources

• Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
• Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04

Updated 2026-10-04