How to become a Reservations Agent
Provides booking or reservation services to customers for travel, accommodation or events.
Main tasks
- Consults with customers regarding availability for reservations, including for accommodation, travel, sporting events and restaurants
- Makes bookings or reservations on behalf of customers and provides confirmation
- Maintains accurate records of bookings or reservations, and liaises with other service providers to ensure efficient delivery of reservation information
- Processes payments and issues receipts or invoices to customers
- Handles customer queries and complaints, and provides information to customers regarding cancellation or refund policies
Ways in
- TAFE and VET: Certificate III in Events (SIT30522); Certificate III in Travel (SIT30222); Certificate IV in Hospitality (SIT40422); Certificate IV in Travel and Tourism (SIT40122); Diploma of Travel and Tourism Management (SIT50122); Certificate III in Tourism (SIT30122); Certificate II in Tourism (SIT20122)
Pay · Outlook · AI and this job
- Typical full-time pay: $66,352 a year
- About 21,200 people work in this job group now, and about 22,300 are projected by 2035. (+5.4%)
- AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.
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Questions people ask
How do I become a Reservations Agent?
Ways in include: Certificate III in Events; Certificate III in Travel.
How much does a Reservations Agent earn in Australia?
Median full-time pay is $66,352 a year (Jobs and Skills Australia).
Is a Reservations Agent a growing career in Australia?
Yes. Employment is projected to grow 5% by 2035, from about 21,200 to about 22,300 people (Jobs and Skills Australia).
Do you need a degree to become a Reservations Agent?
Usually not. Only 22% of people in this job hold a bachelor's degree or higher. Ways in include: Certificate III in Events; Certificate III in Travel.
Will AI change the work of a Reservations Agent?
AI is likely to change parts of this job. Jobs and Skills Australia rates its automation exposure as medium.
Sources
- Jobs and Skills Australia: Occupation data (ANZSCO), from ABS Labour Force and Census (February 2026), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Generative AI Capacity Study, interactive table data (September 2025), CC BY 4.0, retrieved 2026-10-04
- Jobs and Skills Australia: Employment Projections (Victoria University) (May 2025 to May 2035), CC BY 4.0, retrieved 2026-10-04
- Australian Taxation Office: Taxation Statistics, Individuals Table 15A (2023-24), CC BY 2.5 AU, retrieved 2026-10-04
Updated 2026-10-04